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SAYE shares to ISA help

Afternoon.  Can anyone give me more details on the 90-day window for transferring sharesave shares to ISAs please?

I instructed a transfer on the 11th May (my cut-off date was the 30th May) but have just been emailed by the broker to say they didn't settle into the account by the 30th so won't be processed.  Only option now would be a bed & ISA transfer, but that will incur the full CGT.  

Wording on this site and .gov just days "you have to make the transfer".  Do they have to settle/complete or is my instruction to transfer sufficient?

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