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Smart parking, missed Popla deadline

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Comments

  • SamiamOo
    SamiamOo Posts: 7 Forumite
    First Post
    Coincidentally they just responded: 'We do also try to remind every customer to enter their registration but sometimes over busy weekends this isnt always the case so sorry for not reminding you.

    If you contact smart parking who have issued the fine the proof of purchase they will void this off for you. '

    Smart parking already rejected the appeal and it doesn't seem they're willing to contact them themselves. 
  • Umkomaas
    Umkomaas Posts: 44,320 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    SamiamOo said:
    Coincidentally they just responded: 'We do also try to remind every customer to enter their registration but sometimes over busy weekends this isnt always the case so sorry for not reminding you.

    If you contact smart parking who have issued the fine the proof of purchase they will void this off for you. '

    Smart parking already rejected the appeal and it doesn't seem they're willing to contact them themselves. 
    Just try again, sending them that response plus your proof of purchase. But, be ready for Smart to say, 'Sorry, we've already passed to DRP'. That could offer an opportunity to complain to the BPA. But, you're still safe to ignore it all.
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    #Private Parking Firms - Killing the High Street
  • Coupon-mad
    Coupon-mad Posts: 160,711 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 8 June 2023 at 6:26PM
    SamiamOo said:
    Coincidentally they just responded: 'We do also try to remind every customer to enter their registration but sometimes over busy weekends this isnt always the case so sorry for not reminding you.

    If you contact smart parking who have issued the fine the proof of purchase they will void this off for you. '

    Smart parking already rejected the appeal and it doesn't seem they're willing to contact them themselves. 

    Send the landowner the rejection email from Smart and say that's not what their agent is doing, so you expect them to insist that Smart cancel this one.

    Otherwise you will hold this business liable, given they've admitted in writing that they are responsible by saying "sorry we forgot to tell you" and admitted that when it's busy the stupid system gets overlooked by their staff.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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