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Bathroom floor insurance claim

Andi_B
Andi_B Forumite Posts: 3
Sixth Anniversary First Post Combo Breaker
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Hi 
we’ve had a full renovation of our bathroom just over a year ago. Part of the work was done by myself and the floor was tiled by a professional. We recently noticed some of the grout cracked and tiles loose. We called the tiler and they came to look. When they lifted the tiles up the self leveller had cracked so badly it was loose. They didn’t lay the self leveller (which is also covering the heated floor cabling) they recommend ripping it all up and starting again. Before I contact my insurance, do you guys think this might be an eligible claim? We’ve been quoted £1300 plus materials which will be about £2200 I’d think. 

Comments

  • CSI_Yorkshire
    CSI_Yorkshire Forumite Posts: 1,792
    1,000 Posts Photogenic Name Dropper
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    Did you lay the self leveller (you imply so)?

    Could the tiler tell if it was badly laid or whether it was defective product?
  • bryanb
    bryanb Forumite Posts: 4,953
    Part of the Furniture 1,000 Posts Combo Breaker
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    Insurance is for accidents, not maintenance
    This is an open forum, anyone can post and I just did !
  • Andi_B
    Andi_B Forumite Posts: 3
    Sixth Anniversary First Post Combo Breaker
    Newbie
    Did you lay the self leveller (you imply so)?

    Could the tiler tell if it was badly laid or whether it was defective product?
    Yes I laid it myself. I’ve done it before and not had a problem. Just never with underfloor heating which was laid on insulation foam. Everything was done correct and how it should have been done. They’ve not said only thing they said was it shouldn’t have been laid on the foam?? 
  • DullGreyGuy
    DullGreyGuy Forumite Posts: 6,207
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    Home insurance is written on an insured peril basis and so to be able to make a claim you will have to prove the issue is as a result of flood, fire or whichever perils your particular insurance covers. 

    Typically defective workmanship, design flaws and gradually acting causes are explicitly excluded. 

    In principle from what you say it sounds unlikely to be an insured event
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