We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

British Gas Complaint. No progress

Options
philng
philng Posts: 830 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
I raised a complaint with british gas some time ago with the deadline 8 weeks due 13 June.

Complaint relates to new build with gas meter not registered. Moved into house 18 months ago. Tried to switch supplier Feb this year but unable due to this issue.

Formally raised complaint 12 April having been advised not to formally raise Feb and March as it would delay process.

Have had no communication or acknowledgement. 

Phoned today and they have the complaint but appears no progress. I have asked for a call back from a manager but what are my rights and how do i resolve?

Appears B Gas are trying to suppress situation and hold me as a customer against my will.

Comments

  • Meter registrations are usually the responsibility of the builder or its agent not the energy supplier. If your meter is not registered on the National Database then you are shipperless and you should not owe BG a penny. Check whether your meter is registered here:

    https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

    If the search comes back with no designated supplier then just call any energy supplier and ask them to take over your shipperless account.

    Or if you prefer, and 8 weeks has passed since you lodged your original complaint then you have the right to escalate it to The Energy Ombudsman.

    https://www.ombudsman-services.org/sectors/energy

    Bear in mind, EOS does not investigate as such. It just reviews the submission that you make and a case file supplied by the supplier. The EOS Decision is binding on the supplier (but not legally enforceable).

    Finally, you have 18 months more patience than I have. Why didn’t you speak to your developer?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.