Bulb / Octopus billing problem

System

This discussion was created from comments split from: Energy Direct Debits: Get money back & your payments lowered Discussion.

Energycurious

Does anyone have the opposite problem? I was formerly with Bulb and sent in a reading last summer. I had credit on my account and they billed me accordingly. They then estimated my next reading at lower than the one I'd sent in, and the same again following that! When I realised and pointed it out (several price hikes later) they requested a  photograph of my meter. Of course I ended up being billed again for the electricity, this time at a higher rate! I was then moved to Octopus who have now done the exact same thing - submitted a reading on 26 March, used up £750 of my credit, only to now notice that they credited me with almost £400 the next day and another £300 a few days later!! Again, they show estimated readings of less than my actual reading! Of course prices increased from 1 April so I'm currently trying to get them to take back the false credits! It seems this is a bit of sharp practice going on - it's too co-incidental that it's happened twice, with different companies!

QrizB

Energycurious said:

Does anyone have the opposite problem? ... it's happened twice, with different companies!

Do you have a smart meter?

Can you check the serial number on your meter against the one on your bill? It's possible that you are being billed for a different meter (most likely a neighbour's).