Yorkshire Building Society log in problems

where_are_we
where_are_we Posts: 1,173 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
in Savings & investments
I am having trouble logging in to my online YBS account. Any one else or is it just me?

Comments

  • adindas
    adindas Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Same here. I have been tryig it early in the moarning. But I mnaged it to login aorund 10.00am and the just did it again abot a hour ago, still can not login even with different browsers
  • Gers
    Gers Posts: 12,972 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    adindas said:
    Same here. I have been tryig it early in the moarning. But I mnaged it to login aorund 10.00am and the just did it again abot a hour ago, still can not login even with different browsers
    Got in straight away on the app - did it earlier too.

  • AlwaysLearnin
    AlwaysLearnin Posts: 898 Forumite
    Part of the Furniture 500 Posts Name Dropper Mortgage-free Glee!
    Me too this afternoon.  App okay, but via browser (tried Chrome and Edge) kept getting message saying can't log on at the moment after requesting the OTP. 
  • ForumUser7
    ForumUser7 Posts: 2,373 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 5 June 2023 at 7:15PM


    Recognised on their website.

    I’ve just tried to log in, and expectedly got the same error message as yourselves
    If you want me to definitely see your reply, please tag me @forumuser7 Thank you.

    N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.
  • where_are_we
    where_are_we Posts: 1,173 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Thanks - I installed the App - got in no problem.
  • adindas
    adindas Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 5 June 2023 at 9:27PM
    Just tried it a few minutes ago. Online banking is working now. I am using firefox, my default browser.
  • wiseonesomeofthetime
    wiseonesomeofthetime Posts: 2,472 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Ok via Android app too.
  • pafpcg
    pafpcg Posts: 923 Forumite
    Tenth Anniversary 500 Posts Name Dropper
    edited 6 June 2023 at 12:01PM
    Logging-in to YBS (via computer browser) was no problem on Monday morning and my partner successfully opened a new Regular Saver account, but when I attempted to do the same at 11:00, although I could login, the process to open a regular saver aborted with an error message.  The YBS telephone support admitted to a "slight problem" with opening new regular savers and advised trying later.  In the afternoon of Monday, even logging-in was unsuccessful.  This morning (Tuesday), I can login successfully, but opening a new regular saver still fails with an error message.

    Update: Attempted to open a new account using the YBS app on an android smartphone and logged-in OK, but it seems to use a browser to open new accounts - it failed with the same error message.
  • adindas
    adindas Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Online banking is back to normal since June 5. To day I logon again, no problem at all.
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