PAC switch failure from GiffGaff to iD mobile

dm19
dm19 Forumite Posts: 40
Sixth Anniversary 10 Posts
Forumite
Hi all,

On Saturday (3rd June) I requested a PAC switch from GiffGaff to iD Mobile, to be completed today (5th June), and I received a text confirming that the 5th would be the switch date. However, the switch hasn't been completed, and I am now being told that it will happen by 6pm on the 7th June.

Are there any guarantees/expectations on whether a PAC switch should be completed on the requested/accepted date, as there is with the current account switch service? I couldn't find anything on OFCOM's website specifically stating as such.

Thanks in advance!

DM

Comments

  • Neil_Jones
    Neil_Jones Forumite Posts: 8,555
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    PAC codes happen the next working day after you give it to your new provider.
    https://kenstechtips.com/index.php/pac-codes-how-to-transfer-your-mobile-number-when-switching-networks - "Phone number transfers normally take place on the next working day after you submit your PAC Code (or two working days if you submit the PAC Code late in the afternoon or evening).  You’ll need to submit your PAC Code before the daily cut-off time (between 3pm and 5.30pm depending on your network). If the PAC Code is submitted after the daily cut-off time, you’ll need to wait an extra working day for the transfer to take place

    As you submitted it on Saturday it will take one full day and then the next working day to complete, hence Tuesday.
  • savergrant
    savergrant Forumite Posts: 840
    500 Posts First Anniversary Name Dropper
    Forumite
    No guarantees AFAIK, only usual completion times 
    Ofcom info on number porting may give some guidance;

    https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/number-portability-info
  • savergrant
    savergrant Forumite Posts: 840
    500 Posts First Anniversary Name Dropper
    Forumite
    At present do you have any service?
    To be honest giving a pac to a new provider on Saturday I wouldn't expect the port to go through on a Monday.
  • dm19
    dm19 Forumite Posts: 40
    Sixth Anniversary 10 Posts
    Forumite
    Hi all, thanks for the responses. I understand that there could be a one working day wait, but the message did specifically state that the switch would complete today, and there was an hour or so this morning in which I didn't have service (when I thought the switch was taking place).

    I'm not sure there is much I can do (especially as there doesn't appear to be a guarantee), it's just quite inconvenient when going to the office and all. 
  • savergrant
    savergrant Forumite Posts: 840
    500 Posts First Anniversary Name Dropper
    Forumite
    dm19 said:
    Hi all, thanks for the responses. I understand that there could be a one working day wait, but the message did specifically state that the switch would complete today, and there was an hour or so this morning in which I didn't have service (when I thought the switch was taking place).

    I'm not sure there is much I can do (especially as there doesn't appear to be a guarantee), it's just quite inconvenient when going to the office and all. 
    Do you mean no service on your new sim? Are you still able to access your old sim?
    This is where dual sim is handy, you should lose service altogether on your old sim and then there should be a brief period when your new sim loses service while your old number is routed to it.
Meet your Ambassadors

Categories

  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.5K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 171K Life & Family
  • 243.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards