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Xbox live

Please help my bank has been hacked so had to get new card, I cannot cancel my Xbox live as it’s old account with old email and password , I’ve had to cancel the subscription via the bank will it effect my credit rating I’m really worried ? Thanks 

Comments

  • daveyjp
    daveyjp Posts: 13,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Nothing to worry about. You have only cancelled a subscription, not defaulted.

    If any payment is due and your old account details are now blocked they will contact you directly.  However as Xbox live is paid in advance this is unlikely to be the case.  You will have to update your live account with new details.
  • sophkitty
    sophkitty Posts: 7 Forumite
    Third Anniversary First Post
    Phew thanks was worried as I’d done it via the bank rather than Xbox they’d still try to take payment and class it as a default ! My kids made millions of accounts and we tried all we could to find right one with no luck and Microsoft wouldn’t cancel unless we had correct account ! It was last paid in the 12th may 
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