EVERSURE BREAKDOWN NON SERVICE

Nutter3333

HI. BROKE DOWN LAST WEEK , ITS OK IM COVERED . WRONG YOUR NOT COVERED SIR YOUR CAR IS MORE THAN 15 YEARS OLD . I KNOW THATS WHY MY POLICY SAYS UPTO 20YEARS OLD AND HAS EVERSURE ON IT . SORRY SIR BUT WE CAN HELP IT WILL JUST COST A BIT £680 . SO AS IT HAPPENS I GOT BACK HOME WITHOUT BREAKING ME OR THE CAR. I WILL NOT BE RENEWING MY POLICY WITH EVERSURE SURPRISE 

saral1

Hi
Broke down yesterday in supermarket car park. Phoned Eversure at 14:06. Reasonable prompt arrival of mechanic around 15:00 who diagnosed problem and contacted Eversure to arrange for a tow truck to take me to a local garage near home, one mile away.
Received message saying pick up by 16:31.
No one showed up so I phoned Eversure at 16:40. I received an apology and was told that Eversure had a 'technical problem ' and didn't know that the recovery vehicle had not turned up. That was it. Astounding. 
Next message, vehicle will turn up by 18:13. Guess what? No show. Again. So I phoned Eversure who apologised again and arranged for another recovery vehicle, in 40 minutes' time!
The (polite) driver then rang me at 18:20 and said that the estimated time of arrival would be at 19:15. Over five hours after my first phone call, if it turned up at all.
I declined and went home by bus.
I am in the process of arranging for a garage to pick up my car.
No doubt I will have to pay the £70 each day parking charge (though I did get an email from Eversure saying I had broken down).
Absolutely appalling 'service'.

hilsalive

I hardly recognise all the negative comments that I see here. Bears no similarity to the seamless service I received last Sunday, when my clutch master cylinder packed up 300 miles from home. I called Eversure (only been a member for a month). They arrived before I'd finished my coffee.  Arranged recovery to my home, with only one change of truck at M6 services and completed the journey in 6.5 hrs from the time of my call.  I've not stopped singing their praises since.  My car is 17 yrs old by the way.