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EDF debt paying online

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NJ74
NJ74 Posts: 10 Forumite
First Post
So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so. 
Can anyone explain to me why we have this debt ? 
Many thanks 

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 11,105 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    NJ74 said:
    So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so. 
    Can anyone explain to me why we have this debt ? 
    Many thanks 
    If you log into your account on the app does it show anything in there? 
  • NJ74
    NJ74 Posts: 10 Forumite
    First Post
    Matt there is nothing there , only that we are in debt and about the payment plan.

  • fatbelly
    fatbelly Posts: 22,876 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    See if you can talk to a human on 0333 200 5100
  • NJ74
    NJ74 Posts: 10 Forumite
    First Post
    Fatbelly , who would I be calling ?
  • fatbelly
    fatbelly Posts: 22,876 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    EDF's customer service team 
  • NJ74
    NJ74 Posts: 10 Forumite
    First Post
    Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account 
  • CSI_Yorkshire
    CSI_Yorkshire Posts: 1,792 Forumite
    1,000 Posts Photogenic Name Dropper
    NJ74 said:
    Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account 
    The only information you can give us is "there is a debt".  How are we supposed to tell you what it is for?

    Ask them, see what they say, and we can help you understand their answer.
  • NJ74
    NJ74 Posts: 10 Forumite
    First Post
    CSI_Yorkshire , I was hoping someone might have had the same problem/experience that might be able to help before I speak to them !
  • CSI_Yorkshire
    CSI_Yorkshire Posts: 1,792 Forumite
    1,000 Posts Photogenic Name Dropper
    But we don't even know what the problem is!

    Changed reading?  Tariff correction?  Catch-up bill?  Old usage?  Previous occupant?

    Even if someone arrived and said "oh yes, I had a debt too and it was from X", how would you know if it applied to you if you don't have any information to compare it with?
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