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EDF debt paying online
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So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so.
Can anyone explain to me why we have this debt ?
Many thanks
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NJ74 said:So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so.Can anyone explain to me why we have this debt ?Many thanks0
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Matt there is nothing there , only that we are in debt and about the payment plan.
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See if you can talk to a human on 0333 200 51000
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Fatbelly , who would I be calling ?0
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EDF's customer service team
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Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account0
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NJ74 said:Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account
Ask them, see what they say, and we can help you understand their answer.1 -
CSI_Yorkshire , I was hoping someone might have had the same problem/experience that might be able to help before I speak to them !0
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But we don't even know what the problem is!
Changed reading? Tariff correction? Catch-up bill? Old usage? Previous occupant?
Even if someone arrived and said "oh yes, I had a debt too and it was from X", how would you know if it applied to you if you don't have any information to compare it with?0
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