EDF debt paying online

NJ74

So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so. 

Can anyone explain to me why we have this debt ? 

Many thanks 

MattMattMattUK

NJ74 said:

So EDF have told us we are £172 in debt , how, I do not know . We have a smart meter and it’s classed as pay as you go ,we top up via the EDF app as and when we need to . They recently sent us a message via the app to tell us we are in £172 in debt with no real explanation as to why ,just that they have set up a payment plan to pay back £5 a week for the next 6 months or so. 

Can anyone explain to me why we have this debt ? 

Many thanks 

If you log into your account on the app does it show anything in there? 

NJ74

Matt there is nothing there , only that we are in debt and about the payment plan.

fatbelly

See if you can talk to a human on 0333 200 5100

NJ74

Fatbelly , who would I be calling ?

fatbelly

EDF's customer service team 

NJ74

Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account 

CSI_Yorkshire

NJ74 said:

Fatbelly thank you for trying to help but the idea of my post is to get information so I’m not fobbed of by EDF customer support and to understand there reason for adding this debt to our account 

The only information you can give us is "there is a debt".  How are we supposed to tell you what it is for?

Ask them, see what they say, and we can help you understand their answer.

NJ74

CSI_Yorkshire , I was hoping someone might have had the same problem/experience that might be able to help before I speak to them !

CSI_Yorkshire

But we don't even know what the problem is!

Changed reading?  Tariff correction?  Catch-up bill?  Old usage?  Previous occupant?

Even if someone arrived and said "oh yes, I had a debt too and it was from X", how would you know if it applied to you if you don't have any information to compare it with?