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Do Sky not offer Live Chat for customer services any more?

alternate

alternate Posts: 715 Forumite

Part of the Furniture

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Combo Breaker

30 May 2023 at 2:37PM in Phones & TV

Can't see an option. Just their chat bot. They also seem to have buried their phone numbers off the main page.

Thx.

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Comments

Neil_Jones Posts: 9,526 Forumite

30 May 2023 at 2:54PM

Well I don't know what you're looking at but https://www.sky.com/help/home/broadband/broadband-your-account/my-account-and-subscription/cancelling/cancel-my-subscription might be of interest.

Pick the appropriate service, go down to "Still need a hand?", yes you do, and the messaging/telephone number is there.

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alternate Posts: 715 Forumite

1 June 2023 at 1:36PM

Thanks, I see there are a number of options like facebook messeger or sms but no live chat. I wonder if they have moved it to their app?

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