Samsung tablet - can't switch off / restart - PROBLEM SOLVED

grumbler
Forumite Posts: 57,743
Forumite


Asking on behalf of my friends...
Their S8 started behaving erratically. It's showing charging, but the % doesn't go up; physical keyboard isn't working.
And I can't switch it off or restart - long-pressing power button results in either "Allow Samsung record audio?" pop-up or "Discover" pop-up with some nonsense like 'take selfie' etc. - I think it's Bixby(?).
Any ideas/advice?
EDIT: I managed to restart if by holding both 'side buttom' and 'volume down' buttons for 7 seconds - as per the manual. Physical keboard works now. Charging seems to work too.
Their S8 started behaving erratically. It's showing charging, but the % doesn't go up; physical keyboard isn't working.
And I can't switch it off or restart - long-pressing power button results in either "Allow Samsung record audio?" pop-up or "Discover" pop-up with some nonsense like 'take selfie' etc. - I think it's Bixby(?).
Any ideas/advice?
EDIT: I managed to restart if by holding both 'side buttom' and 'volume down' buttons for 7 seconds - as per the manual. Physical keboard works now. Charging seems to work too.
We are born naked, wet and hungry...Then things get worse. 
.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed

.withdrawal, NOT withdrawel ..bear with me, NOT bare with me
.definitely, NOT definately ......separate, NOT seperate
should have, NOT should of .....guaranteed, NOT guarenteed
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