Samsung tablet - can't switch off / restart - PROBLEM SOLVED

grumbler Forumite Posts: 57,743
Part of the Furniture 10,000 Posts Name Dropper Photogenic
edited 30 May at 11:41AM in Techie Stuff
Asking on behalf of my friends...
Their S8 started behaving erratically. It's showing charging, but the % doesn't go up; physical keyboard isn't working. 
And I can't switch it off or restart - long-pressing power button results in either "Allow Samsung record audio?" pop-up or "Discover" pop-up with some nonsense like 'take selfie' etc. - I think it's Bixby(?).

Any ideas/advice?

EDIT: I managed to restart if by holding both  'side buttom' and 'volume down'  buttons for 7 seconds - as per the manual. Physical keboard works now. Charging seems to work too.
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