Wedding Dress Refund

asms

I bought a wedding dress and less then 12 hours later I regretted it. The more I looked at the pictures the more I realised I hated the dress.

I called the shop to explain that I made a mistake, and begged them for a refund. The dress was of the peg so the shop did not have to order one for me. They refused to give me a refund. I bought the dress with an Amex card, is there anything I can do to try to get my money back?

elsien

I’m presuming you bought in store? If so then there is no obligation to refund for a change of mind, regardless of how you paid.
You could ask if they will give a credit note for an exchange?

If you bought online, in which country is the company based?

powerful_Rogue

asms said:

I bought a wedding dress and less then 12 hours later I regretted it. The more I looked at the pictures the more I realised I hated the dress.

I called the shop to explain that I made a mistake, and begged them for a refund. The dress was of the peg so the shop did not have to order one for me. They refused to give me a refund. I bought the dress with an Amex card, is there anything I can do to try to get my money back?

Afraid not. There is no automatic 'change of mind' refunds if you purchase in store. Unless the shop has their own policy, which it sounds like this one doesn't.

You also won't be able to claim a chargeback/s75 refund from Amex just because you changed your mind.

Can you not ask the shop if you can exchange it for another dress?

asms

@elsien thanks for your answer, I bought the dress in store. I will ask for an exchange, see what they can do

asms

powerful_Rogue said:

asms said:

I bought a wedding dress and less then 12 hours later I regretted it. The more I looked at the pictures the more I realised I hated the dress.

I called the shop to explain that I made a mistake, and begged them for a refund. The dress was of the peg so the shop did not have to order one for me. They refused to give me a refund. I bought the dress with an Amex card, is there anything I can do to try to get my money back?

Afraid not. There is no automatic 'change of mind' refunds if you purchase in store. Unless the shop has their own policy, which it sounds like this one doesn't.

You also won't be able to claim a chargeback/s75 refund from Amex just because you changed your mind.

Can you not ask the shop if you can exchange it for another dress?

Thanks for answering, I was afraid that would be the case! I didn't hold too much hope that I could get a refund from Amex 

TadleyBaggie

Unless there was an actual fault with the dress that the retailer refused to handle, the credit card company will not be interested.

saajan_12

There's no right to a refund for in-store purchases (unless there's a fault and they don't fix or replace). So you could try 
- negotiate with them to exchange / give you store credit
- negotiate with them to buy back the dress at a discount
- sell the dress on yourself online
- get the dress modified / altered to a shape you prefer or embellishments to your liking