Flooring issue

rebelyeah

In Feb 2021 I had wood vinyl flooring installed in lounge and kitchen. I remember there being part of the floor that needed repair and levelling before this. But I didn't see the new flooring being put in as I was ill in bed.
I noticed a huge hump appear last month and it turns out the vinyl flooring has been installed on top of the old laminate. 
I've had no leak and so I presume the laminate has been sweating away underneath. The company say its down to me to have Said if I wanted old laminate removed. But I never imagined they would leave the old floor down and cover it with new. Does anyone one if I'm right in thinking old floor should have cone up??

Aylesbury_Duck

rebelyeah said:

In Feb 2021 I had wood vinyl flooring installed in lounge and kitchen. I remember there being part of the floor that needed repair and levelling before this. But I didn't see the new flooring being put in as I was ill in bed.
I noticed a huge hump appear last month and it turns out the vinyl flooring has been installed on top of the old laminate. 
I've had no leak and so I presume the laminate has been sweating away underneath. The company say its down to me to have Said if I wanted old laminate removed. But I never imagined they would leave the old floor down and cover it with new. Does anyone one if I'm right in thinking old floor should have cone up??

Only if you asked for it to come up or if it was something a competent professional felt necessary.

Something's happened to have caused this lump 26 months after installation, so I can't see that the old flooring is the source.  If it was, why hasn't the problem arisen before now?  You presume the laminate has been "sweating away underneath" but what does that mean? If it was damp back in 2021 the problem would have arisen before now, we've had two full summers (including some record heat last summer).

Are you sure you haven't got a leak? Where is the lump in relation to appliances, taps, etc?  Can you post a photo?

the_lunatic_is_in_my_head

rebelyeah said:

Does anyone one if I'm right in thinking old floor should have cone up??

They was required to preform the service with due care and skill.

A few sites on Google say it's not a good idea to put vinyl over laminate due to any unevenness in the laminate showing through and issues with moisture. 

You'd be best getting a professional opinion, if you can demonstrate they did the wrong thing you could seek a repeat performance (take up the floor, remove laminate and relay) or if they refuse a price reduction to cover the cost of doing so. 

Is this a big chain or a smaller shop? Was the contract for fitting with the shop that sold the floor or the fitters directly?

sheramber

Did they include removing the old flooring on the quote?

That would be an extra cost, otherwise they would expect it to be done before they came to do the job.

MikeJXE

Did you have a quote for underlay under your new floor ?

screech_78

It’s unusual for fitters to remove any flooring or carpet prior to laying a new one. Anytime I’ve had carpets fitted I’ve always been told the old one needs to be removed and the room cleared. When we carpeted our living room, we decided to leave the old laminate down. Carpet was laid on top. Fitters certainly wouldn’t have lifted this and if they did, I’m sure we would have been charged for it. You should have lifted it beforehand.

moscovium115

Yes, I agree. If it wasn't in the quote to remove the laminate floor, then they are not under any obligation to do so.