Halfords Motoring Club has no cancellation option - how is this legal?

nikonline

Faced the same issue and Halfords as expected hiding behind the T&Cs. Left a Trust pilot review & would advice everyone to do the same. Once they see similar issue being reported by multiple people, I hope better sense prevails and they start acting like a consumer centric company

DraxDomax

I've now become whole with the fact that I signed up to a legal contract and cannot leave the subscription.
However, I just can't get to their customer service to ask to not renew it next year.
They have some "chat bot" which has no options that help. The phone they give is unstaffed and just tells me "all the information is online".
I received an email when my card bounced and was able to respond to that with my new bank details but they stopped responding about the stop-renewal issue.

Honestly I actually think Halfords are a fine business but this club membership administration just sucks and ruins the whole experience.

Alderbank

Have you done what I suggested earlier in this thread (writing to their Redditch address)?

Others have since told me that worked for them.

DraxDomax

I haven't got round to that. I keep putting it as a task on my calendar and naively thinking I can reach out in conventional ways, fail and then move to some other task.

I guess a formal letter to their business address is my best way forward. Thanks!

HillStreetBlues

Has anyone used their e-mail? customer.services@halfords.co.uk
https://www.halfordscompany.com/contact-us/

Cheaptrix

DonutDunc said:

After wasting time using the Halfords chat function on 3 occasions and them failing to cancel or even respond as promised I discovered that you need to phone them to cancel  0330 135 9779, apparently it's in the terms and conditions to cancel by phone.

DonutDunc is right, this is the number. I'd also found it by: typing in cancel membership in search//membership questions//can I cancel my membership and it gives you a number. To confirm 0330 135 9779

You can cancel by writing to the address given by Alderbank in the thread but, in my experience (early this morning), if you phone that number on the last day of your membership, you will achieve cancellation. You are bound by the 12 months

Call is  answered quickly, the order of options given in the thread is also true: 4-2-4. Cancel payments and membership with the advisor

An option is given to switch to the freebie version, I chose not to take that; you can join the feeble version at any later stage.

An email is sent out to confirm cancellation and the advisor gives you a reference code for the call. 

Hope that helps

Paddy05

Cheaptrix confirmed excellent advice from DonutDunc. 
Phoned 0330 135 9779 , chose option 4 and was put through to an advisor that cancelled my subscription and sent an email with a reference number. All done in under a minute. Thank you all.

Crater

I can confirm that there is no phone number on the T&C I have been able to access so far. (It's now about 18 months later.)

I don't know if the phone number even works, I haen't "got that far" yet.

You could IIUR from legal advice on line, stop a Continuous Authority by contacting your bank, as long as you are only stopping FUTURE payments, not anything  you are already contracted for. I don't think you can legally stop monthly payments in the first 12 months.

It looks as if, like us, quite a few people have been "signed up" to this "Motoring Club" during a purchase, without being told at the time what the terms and conditions are.

powerful_Rogue

Crater said:

I can confirm that there is no phone number on the T&C I have been able to access so far. (It's now about 18 months later.)

I don't know if the phone number even works, I haen't "got that far" yet.

You could IIUR from legal advice on line, stop a Continuous Authority by contacting your bank, as long as you are only stopping FUTURE payments, not anything  you are already contracted for. I don't think you can legally stop monthly payments in the first 12 months.

It looks as if, like us, quite a few people have been "signed up" to this "Motoring Club" during a purchase, without being told at the time what the terms and conditions are.

More likely signing up to get a free MOT or the £5/£10 voucher off the purchase and then not bothering to look at the T&C's before agreeing to sign up.

mytower1

Easy peasy 

halfordsretail.typeform.com/HMC-cancel?typeform-source=www.halfords.com