Atom transfer in issues

nbrewitt

Has anyone experienced any issues recently when attempting to transfer into a Fixed term Atom Bank saver? I opened one recently but when I tried to fund it from my Halifax current account they flagged it up as a high risk potential scam on two occasions. This is quite strange as I have done this on previous occasions with no problems.  

Band7

How has Halifax flagged it as a high risk potential scam? 

Were Halifax unable to carry out a Confirmation Of Payee check?

nbrewitt

I've no idea, as I've attempted twice they've imposed a 24 hour block on any transfers out, as you can imagine I'm in the process of registering a formal complaint with the Halifax.

boingy

Ring them and ask to speak to their fraud team. So many banks seem to be imposing ridiculous procedures for transfers now.

The most ridiculous one I've had was Smile who blocked a transaction, waited two days then phoned me from a withheld number and started asking me security questions. I pointed out that answering security questions asked by someone on a withheld number is *exactly* how people get scammed so he gave me a number to ring. I rang it and I was on hold for over an hour and then subjected to a daft, lengthy and patronising interview that any scammer would have breezed through. It was the equivalent of asking passengers at an airport whether they are a terrorist. Questions like "Has anyone forced you to make this transfer?" and "How much was the transfer for?"

So I made a complaint and switched to another bank. I'd been a customer there for over 20 years. I wonder if they ever catch any real scammers or whether they just annoy their real customers.