Arnold Clark - Faults with car

FingersCrossed2023

@Grumpy_chap I paid £14,000 for the car. I'd take anything from £500-£1000 really but not sure if that's realistic.

@sheramber I want to keep the car and just receive some money back.  

Aylesbury_Duck

FingersCrossed2023 said:

@Grumpy_chap I paid £14,000 for the car. I'd take anything from £500-£1000 really but not sure if that's realistic.

@sheramber I want to keep the car and just receive some money back.  

No harm in asking for a sum and seeing what they say.  I suspect your expectations are a little unrealistic - c.5% of the car's value 13 months ago for such a trivial fault that doesn't really affect the driving experience doesn't sound right - but if you don't ask, you won't get anything.

They'd probably be more amenable to something in kind, such as a free service.  That has a decent value to you, and a lesser cost to them than simply giving you cash.

the_lunatic_is_in_my_head

FingersCrossed2023 said:

@Grumpy_chap I paid £14,000 for the car. I'd take anything from £500-£1000 really but not sure if that's realistic.

@sheramber I want to keep the car and just receive some money back.  

You'd be entitled to a price reduction which would be the difference between what was paid and what was received, i.e the how the manner in which the goods do not conform to the contract affects their value. 

I've no idea about cars so can't say what that amounts to with this particular issue, you might have a hard time convincing them but the legislation is here:

https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(1)The right to a price reduction is the right—

(a)to require the trader to reduce by an appropriate amount the price the consumer is required to pay under the contract, or anything else the consumer is required to transfer under the contract, and

(b)to receive a refund from the trader for anything already paid or otherwise transferred by the consumer above the reduced amount.

(2)The amount of the reduction may, where appropriate, be the full amount of the price or whatever the consumer is required to transfer.

(3)Section 20(10) to (17) applies to a consumer’s right to receive a refund under subsection (1)(b).

(4)The right to a price reduction does not apply—

(a)if what the consumer is (before the reduction) required to transfer under the contract, whether or not already transferred, cannot be divided up so as to enable the trader to receive or retain only the reduced amount, or

(b)if anything to which section 20(12) applies cannot be given back in its original state.

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

(a)after one repair or one replacement, the goods do not conform to the contract;

(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

(6)There has been a repair or replacement for the purposes of subsection (5)(a) if—

(a)the consumer has requested or agreed to repair or replacement of the goods (whether in relation to one fault or more than one), and

(b)the trader has delivered goods to the consumer, or made goods available to the consumer, in response to the request or agreement.