IVA completed but asking for more documents

Hi all, I've recently made the final payment on a 6 year IVA, but my IVA management company are now asking for payslips and bank statements at the end of the IVA before they will send my completion certificate. Is this usual practise?

All of the arrears have now fallen off my credit file, after 6 years, do I still need a completion certificate anyway?

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