Outfox the Market - Govt Assistance

Spoonie_Turtle

TheElectricCow said:

teflontinker said:

TheElectricCow said:

teflontinker said:

I have exactly the same, I have raised the issue with complaints@foxglove.energy as customer services didn't offer a decent explanation.

This has never happened with any of the previous bills so why this one? 

In that image they’re saying they have refunded the £67 to your bank account - you have paid your direct debit but they (should) have given you £67 back, essentially reducing the total amount of credit to your energy account for the period by £67 as the rest of the money is still with you in your bank.

I'm at a loss to explain what they done, they paid £67 into my bank account  March 15th, which I'm supposed to have? I was a customer on the 1st of March.

They have then deducted £67 from my payments in so my balance has only been reduced by £133 despite my DD being £200. 

Why are these bills so complicated,  it's a ridiculous situation added to an already confusing and difficult time.

In the simplest possible form, this is what has happened:
1. You paid £200 by DD
2. They have paid you £67 (from the government)
3. The overall effect of this is that you’ve only spent £133 of your own money, as you now have an extra £67 in the bank that you didn’t have before 

The money is now yours to do with as you like, but in order to use this £67 for your energy bill you will need to pay it back into your energy account.

No they were still supposed to credit it to the account. 
So OP effectively paid £133 and with the government £67 it should all come to £200 credit.

I can't tell from that bill whether they have applied the £67 as credit or not, they may have used it to reduce the charges in B but we can't see that part of the bill.

teflontinker

They haven't applied £67 to the account, that's the last line on the bill and my account balance is £201.02.

I had a previous  balance of £2.72 and paid £200 in DD, my bill for the month was £336.74, its a clear error. I spoke to them yesterday but tbh they are pretty clueless, pleasant but not helpful.

I'm going to have to go through all my bills from the start of EBSS and calculate what they have paid me and and what they have deducted from my energy cost/bill. 

I will post the results back here but it won't be for a week and a bit as I'm on holiday. Thanks for all the attempts to explain what's happened.