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RCI lower rates for existing customers?
Malchester
Posts: 1,102 Forumite
Opened a 14 day notice evolve account with RCI as an existing customer. Advertised rate to new customers is 3.7% but as an existing customer I can only open an account at 3.48% (both gross). Similarly opened easy access account. Rate for new customers is Advertised as 3.6% but as an existing customer it is Advertised as 3.45%. (again both gross).
Is this right or a bug in their system, or have they not updated yet?
Is this right or a bug in their system, or have they not updated yet?
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With RCI, anything is possible. I found them a complete shambles when I took their 1yr fix several months ago. They showed the wrong AER and after months of messages still does. Staff don't appear to know the meaning of "AER".Malchester said:Opened a 14 day notice evolve account with RCI as an existing customer. Advertised rate to new customers is 3.7% but as an existing customer I can only open an account at 3.48% (both gross). Similarly opened easy access account. Rate for new customers is Advertised as 3.6% but as an existing customer it is Advertised as 3.45%. (again both gross).
Is this right or a bug in their system, or have they not updated yet?
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All sorted now thanks. They just had a delay for a few days. Now existing customer rates have increased1
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