Sensory Education Ltd. (Formerly Cheap Disability Aids Ltd)

Nappingnapster

https://forums.moneysavingexpert.com/discussion/comment/80063686#Comment_80063686

I know this is an old thread but how did this resolve in the end? Interested to know as they've been threatening me now for over 2 months.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81932479#Comment_81932479

Poster has not been around since Oct 25

& sadly never updated what happened since started thread. 🤷‍♀️

adrianlowe

1 star – Missing item, no refund and no meaningful customer service
I placed an order with Sensory Education and one item, worth £17, was not included in the delivery.

I contacted customer services to report the missing item and was initially directed through their various support processes. I subsequently contacted them multiple times by email and was then instructed to submit the issue through their online portal, which I also did.

Despite following the processes they provided, I have received no resolution, no replacement and no £17 refund.

I eventually sent a further formal email giving them a deadline to resolve the matter, but I have received no response.

The frustrating part isn't really the £17 — it's the complete lack of meaningful customer service and the amount of time I've had to spend chasing an issue that should have been straightforward to resolve.

I've since discovered that there are numerous other customers reporting very similar experiences with missing items, refunds and difficulty getting responses.

I'm now having to pursue the matter through my payment provider and consider reporting the issue to Trading Standards.

Based purely on my experience, I would recommend exercising caution before ordering from this company.