Flights - charging twice for luggage

JustinePicken

My son booked a flight to Turkey for yesterday through Booking.com
The flight price included 20kg checked luggage (suitcase in hold) and stated so on his ticket. Upon arrival at the airport the airline (Sun Express) said that his flight did not include checked luggage and expected him to pay for it. He showed them his ticket and they said that their computer showed 'no baggage'. He was expected to pay another £90 which he did not have. It became apparent that there were several other people in the queue having the same issue. He had to cancel his flight. He now needs refunding but who is at fault here? And who should accept responsibility- Booking.com or Sun Express. 

Caz3121

I think booking.com use gotogate for flight bookings (he will unfortunately find many complaints about them) there should be information on his booking regarding who he has contract with. I suspect he had a non-refundable ticket so getting anything back may be a challenge (and they are not a UK company) although card company may be an option if he can demonstrate not receiving what he paid for.