We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
With progress comes.......
Options
Comments
-
I for one welcome our AI overlords1
-
scobie said:I find that emails are terrible ways of dealing with CS in energy firms: too often the responses seem cookie cutter and often answer questions that are not asked. And long delays too.I find it much better to just pick up the phone. I’ve been with both Eon and now with Octopus this year. Calling both is much easier and more rewarding than emails or chat apps.0
-
armistice said:scobie said:I find that emails are terrible ways of dealing with CS in energy firms: too often the responses seem cookie cutter and often answer questions that are not asked. And long delays too.I find it much better to just pick up the phone. I’ve been with both Eon and now with Octopus this year. Calling both is much easier and more rewarding than emails or chat apps.0
-
GingerTim said:armistice said:scobie said:I find that emails are terrible ways of dealing with CS in energy firms: too often the responses seem cookie cutter and often answer questions that are not asked. And long delays too.I find it much better to just pick up the phone. I’ve been with both Eon and now with Octopus this year. Calling both is much easier and more rewarding than emails or chat apps.0
-
There must be a trigger by email to ask to converse with a real person. Not an AI bot but as these things become more realistic it will be hard to tell without using that trigger.
0 -
Mstty said:There must be a trigger by email to ask to converse with a real person. Not an AI bot but as these things become more realistic it will be hard to tell without using that trigger.0
-
I got a response within 20 minutes to an email that I sent to Octopus at 10pm on a Bank Holiday Monday. It read like any other response, and my request was actioned the following working day. I got the standard ‘ how did we do’ email as well.
0 -
AI doesn't forget, misremember, skim read updates etc.so if it is given correct information it will give correct answers/correctly action requests by customers and they will be happy with the outcome.
It makes sense that AI scores higher on customer satisfaction than queries actioned by CS staff.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) Lux 3.6kw hybrid inverter installed Mar 22 and 9.6kw Pylontech battery
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing1 -
Alnat1 said:if it is given correct information it will give correct answers/correctly action requests by customersIF.I fear it may be more like my Garmin satnav which, despite claiming to offer free map updates for life, is often disastrously wrong.On the obscure and seldom used M25 orbital motorway it still shows temporary 40mph limits from years ago when it was being converted to All Lane Running.Similarly, many main roads now have lower speed limits than it displays, so you rely on it at your peril.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards