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HL login issues?
moneyuser
Posts: 1,085 Forumite
Anyone else having issues logging into HL? Verification code not arriving since yesterday evening and now just saying technical error.
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Comments
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I just logged into mine, no issues here.
Why do you need a verification code? I don't remember ever needing one. Are you logging in for the first time?0 -
I've just checked and have successfully logged inIf you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0 -
I can log in ok online and via the app0
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I don't appear to have 2FA - and cannot find a reference to it in settings. Is it your first time logging into this specific device? I wonder perhaps if my device is 'trusted' and therefore doesn't trigger 2FA.moneyuser said:El_Torro said:I just logged into mine, no issues here.
Why do you need a verification code? I don't remember ever needing one. Are you logging in for the first time?
2FA - thought it was mandatory for all customers. Will have to call them tomorrow.If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0 -
It's mandatory for some accounts, and recommended for all
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I had no problems when I logged in just now.0
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ForumUser7 said:
I don't appear to have 2FA - and cannot find a reference to it in settings. Is it your first time logging into this specific device? I wonder perhaps if my device is 'trusted' and therefore doesn't trigger 2FA.moneyuser said:El_Torro said:I just logged into mine, no issues here.
Why do you need a verification code? I don't remember ever needing one. Are you logging in for the first time?
2FA - thought it was mandatory for all customers. Will have to call them tomorrow.No, not first time. Logged in yesterday morning. Just not been able to since last night.I have Active Savings account so probably why 2FA is enabled for me.1 -
Probably yes - I just have an S&SISA, which will be why it isn’t enabled for me,moneyuser said:ForumUser7 said:
I don't appear to have 2FA - and cannot find a reference to it in settings. Is it your first time logging into this specific device? I wonder perhaps if my device is 'trusted' and therefore doesn't trigger 2FA.moneyuser said:El_Torro said:I just logged into mine, no issues here.
Why do you need a verification code? I don't remember ever needing one. Are you logging in for the first time?
2FA - thought it was mandatory for all customers. Will have to call them tomorrow.No, not first time. Logged in yesterday morning. Just not been able to since last night.I have Active Savings account so probably why 2FA is enabled for me.If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
N.B. (Amended from Forum Rules): You must investigate, and check several times, before you make any decisions or take any action based on any information you glean from any of my content, as nothing I post is advice, rather it is personal opinion and is solely for discussion purposes. I research before my posts, and I never intend to share anything that is misleading, misinforming, or out of date, but don't rely on everything you read. Some of the information changes quickly, is my own opinion or may be incorrect. Verify anything you read before acting on it to protect yourself because you are responsible for any action you consequently make... DYOR, YMMV etc.0 -
Had problems yesterday with codes not arriving.... a few did eventually come through all together after about 45mins.
Seems Ok today though
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