I need help with claiming pip and my energy supplier owes me money as does Lambeth for council tax

Mien

My energy supplier eon overcharged me  went to dwp started taking money from my benefits without me knowing which left me in financial distress then I found out they overcharged me from before I took charge of this property but for seven years they owe me I sent in meter reading and then had them checked properly to which I found out they owed me money I submitted info to them then was told coz my mental health problems and physical problems I have trouble keeping up with things anyway they said someone called siobhan was going to sort it out and get back to me but she never did then at one stage I contacted them again they tried to apologise and offer me a £10 compensation but I said no I just want what I'm owed then they changed companies to eon next without me agreeing said they ain't got all info from 2015 in my favour but on Same call they slipped up twice admitting to lot of info from said time frame did sums readings etc sent to them but 3times they say someone will call back but never does and also they been taking government scheme money but not adding to my gas telling me I can only have on electric also because my mental physical health I sometimes in hospital or not at home using any energy at times the charge bill is higher wen nothing being used I only have 1 bedroom flat no gas cooker at times I cant bathe use hot water due to health issues but charges seem to be running higher wen not in use they knew/know they owe me but never return call after taking my benefits leaving me in problems and they owe me but 

Lambeth council did same charged me money for council tax wen after I moved from a property even though Ive never worked or paid council tax took over £500 from my benefits please help me with this problem if you can 

Driftingleaf

I am sorry these situations have caused you worry and stress over several years. The best place to go to get some help will be your local Citizens Advice. Google the number for Citizens Advice and then you can get through to speak to them about help with money owed from your energy supplier and council tax. You should pay council tax, everybody pays some even if you don't work and when you move you go to the council, get an appointment, take proof of your benefits and they will give you council tax reduction. I am not sure why you think you're exempt from not paying any council tax. Those of us on benefits have help via a reduction on our council tax bill. Citizens Advice will be the best place to get help, but you need to make an appointment and tell them everything about the meter readings and you did them etc.

tacpot12

You might also look around your area to see if there is a charity that could help review how your flat's heating and hot water system work, and check to see whether you are using it efficiently. During the some, if you need to go into hospital, you could turn the water, gas and electric off, or ask someone to do this for you. Then nothing would get used. In the winter, you need to leave the heating on low, so that you don't get burst water pipes.

As driftingleaf has said, you need help from your local Citzens Advice. They should be able to help sort out your energy company, and once this is sorted, they may be able to help with the deductions from your benefits. You should also ask them to look into why you were charged Council Tax when you were not supposed to be paying it.

Murphybear

Driftingleaf said:

I am sorry these situations have caused you worry and stress over several years. The best place to go to get some help will be your local Citizens Advice. Google the number for Citizens Advice and then you can get through to speak to them about help with money owed from your energy supplier and council tax. You should pay council tax, everybody pays some even if you don't work and when you move you go to the council, get an appointment, take proof of your benefits and they will give you council tax reduction. I am not sure why you think you're exempt from not paying any council tax. Those of us on benefits have help via a reduction on our council tax bill. Citizens Advice will be the best place to get help, but you need to make an appointment and tell them everything about the meter readings and you did them etc.

Pensioners don’t pay council tax if they are Pension Guaranteed Credit.  I am not on PC but I don’t pay it as I claim Attendance Allowance.  

born_again

 also they been taking government scheme money but not adding to my gas telling me I can only have on electric 

The government £400 subsidy was only paid to electric accounts, as not everyone has a gas supply. So you health, has no bearing on this & you will have got the amount you were entitled to.

TBH. The only way to tell your usage is to provide readings monthly, unless you have a smart reader.

You really would be better posting the EON part in the Energy section, but you will be asked for readings & copies of any bills. So people can work out usage & charges. 👍

peteuk

EOn over charged you. - were they over estimating your readings, do you have a smart meter?  They would have sent you bill, reminders etc before taking it out of your benefit.  Who was in charge of the billing before you took it over?  

There may be a very simple explanation to this but its finding the right person to give provide it which is often the difficult one.  You would have been told of the deduction however totally understand this may have been lost in everything that was going on at the time. 

Is your systems on a timer or have an anti freeze setting, which would turn things on at a certain time or if the temperature drops below a certain point. That way, yes you will still use electricity even if your not there, to use it. 

As for the council tax, if you didn't tell them you moved then you are still liable for the CT. You'd have to prove it was there fault so sadly I would forget getting anything back from them and then treat anything you do as a bonus. 

More importantly is you get the help and support you need, seems from what you've said you moved but had little or no support.  PIP claim can be a lengthy and tiresome process, so id get help not only with the questionnaire but also if you end up having an assessment help with that to. 

Driftingleaf

Murphybear said:

Driftingleaf said:

I am sorry these situations have caused you worry and stress over several years. The best place to go to get some help will be your local Citizens Advice. Google the number for Citizens Advice and then you can get through to speak to them about help with money owed from your energy supplier and council tax. You should pay council tax, everybody pays some even if you don't work and when you move you go to the council, get an appointment, take proof of your benefits and they will give you council tax reduction. I am not sure why you think you're exempt from not paying any council tax. Those of us on benefits have help via a reduction on our council tax bill. Citizens Advice will be the best place to get help, but you need to make an appointment and tell them everything about the meter readings and you did them etc.

Pensioners don’t pay council tax if they are Pension Guaranteed Credit.  I am not on PC but I don’t pay it as I claim Attendance Allowance.  

I stand corrected and, whilst being aware students can be exempt, didn't know some on PC but also Attendance Allowance made people exempt from paying it. This is an interesting bit of info for me about AA. I also found out people with mental health might be exempt from paying it too.

poppy12345

Driftingleaf said:

Murphybear said:

Driftingleaf said:

I am sorry these situations have caused you worry and stress over several years. The best place to go to get some help will be your local Citizens Advice. Google the number for Citizens Advice and then you can get through to speak to them about help with money owed from your energy supplier and council tax. You should pay council tax, everybody pays some even if you don't work and when you move you go to the council, get an appointment, take proof of your benefits and they will give you council tax reduction. I am not sure why you think you're exempt from not paying any council tax. Those of us on benefits have help via a reduction on our council tax bill. Citizens Advice will be the best place to get help, but you need to make an appointment and tell them everything about the meter readings and you did them etc.

Pensioners don’t pay council tax if they are Pension Guaranteed Credit.  I am not on PC but I don’t pay it as I claim Attendance Allowance.  

I stand corrected and, whilst being aware students can be exempt, didn't know some on PC but also Attendance Allowance made people exempt from paying it. This is an interesting bit of info for me about AA. I also found out people with mental health might be exempt from paying it too.

AA doesn't automatically entitle you to 100% CTR. Claiming Pension Credit will.