Induction hob broke after 5 months, replacement doesn't cut it

supersinglerent

I purchased a Hisense induction hob from Currys and it broke after 5 months. The Hisense engineer came and advise it's beyond repair and will provide a replacement.
Now the case has passed back to Currys and days passed still no response, I've had to live weeks without a hob with two kids.
I know even if they provide a replacement I'll still have to pay for someone to install it again. Can someone advise if I can claim the installation costs or costs of the inconvenience of not having a hob for so long? 

Aylesbury_Duck

supersinglerent said:

I purchased a Hisense induction hob from Currys and it broke after 5 months. The Hisense engineer came and advise it's beyond repair and will provide a replacement.
Now the case has passed back to Currys and days passed still no response, I've had to live weeks without a hob with two kids.
I know even if they provide a replacement I'll still have to pay for someone to install it again. Can someone advise if I can claim the installation costs or costs of the inconvenience of not having a hob for so long? 

Ask them to cover the costs of installation of the new hob.

As for inconvenience, ask nicely and they may provide some sort of goodwill gesture.  With hindsight and if finances permitted, you could have bought a portable gas, electric or induction hob to tide you over, then sold it on or kept as a contingency.

MattMattMattUK

supersinglerent said:

I purchased a Hisense induction hob from Currys and it broke after 5 months. The Hisense engineer came and advise it's beyond repair and will provide a replacement.
Now the case has passed back to Currys and days passed still no response, I've had to live weeks without a hob with two kids.

Have you chased them in any way, is there a case tracker or has it all been on email?

supersinglerent said:

I know even if they provide a replacement I'll still have to pay for someone to install it again. Can someone advise if I can claim the installation costs or costs of the inconvenience of not having a hob for so long? 

You may be able to claim for installation, however you are unlikely to need to, a like for like installation would be really easy, something most people would be able to do themselves. You are not entitled to anything for the inconvenience, although they may offer a "gesture of goodwill" around the £50 mark.