how do you actually speak to someone at natwest?

LavenderLamb101

simply the most frustrating call system, how do I speak to customer service?

WillPS

Keep mashing 0. Or at the prompt say 'speak to someone'.

I have no idea if either of these tricks work with Natwest but these are my go tos if I'm lost in a phone menu.

Futuristic

You could also use the app to leave a message and disappear until you get notification when someone replies. 

Bridlington1

I've found the quickest way is to log into online banking, go onto Cora and type "speak to human". It tells you Cora could help so type "speak to human" again and you're usually put straight through to someone. I don't think I've ever had to wait more than about 5 minutes using this method. The same goes for RBS and Ulster.

RG2015

Last time I phoned they answered within 2 rings. When I commented on this they said it was because of my age. Apparently I got through to a priority line for the vulnerable.

I didn’t know whether to be pleased or feel insulted. 

p00hsticks

Bridlington1 said:

I've found the quickest way is to log into online banking, go onto Cora and type "speak to human". It tells you Cora could help so type "speak to human" again and you're usually put straight through to someone. I don't think I've ever had to wait more than about 5 minutes using this method. The same goes for RBS and Ulster.

Yes I find this method works for most of these company chat bots. 

elsien

Must remember that. My option of “speak to a real person” failed dismally. 

pridehappy

I just usually spam 0 and it will work for most call centres. Otherwise, just keep confusing the bot with random unrelated words and it should just give up and put you through to an agent who can either help or redirect you as necessary.

Bridlington1

Alternatively there's the method I use for HSBC. Ring the voice ID setup line, turn on an electric razer when it asks you to say "my voice is my password" and you'll soon get through to a human.