Cancelled Holiday

Caz3121

AdamBurbridge said:

Because i think the insurance and claim culture that has developed drives up consumer prices unfairly for everyone else. It should be the last route, not the first route.

Insurance would be to cover costs not refundable elsewhere so they likely do require you to go to holiday company first.
so the first route would be TUI based on the terms and conditions of the holiday
https://www.tui.co.uk/destinations/booking/tandc?ptype=PDP
as this was within 14 days of the holiday you could have chosen to move to a later date however this would have been treated as a cancellation. To cancel your holiday within 14 days lose 100% of holiday cost so next route is your travel insurance based on no refund being due from supplier.

born_again

AdamBurbridge said:

Boat_to_Bolivia said:

Why do you not want to claim on your travel insurance?

That is what it is there for?

Because i think the insurance and claim culture that has developed drives up consumer prices unfairly for everyone else. It should be the last route, not the first route.

Insurance is there to cover exactly this situation. It is not part of the claim culture.

If TUI had to refund everyone in cases, such as yours. You would be paying a lot more for you holiday. Claiming on your insurance, does not drive up the price of your holiday.

Then you have to question your reason for not claiming & why you took about insurance in the 1st place?

sheramber

AdamBurbridge said:

Voyager2002 said:

As part of the claim to post office, i sent the original booking letter, the letter from the pharmicist, and the cancellation invoice, which were the pre-requisite documentation required for the claim. To be honest i didnt go into huge detail about the time frame, around the back and forth discussions with the GP / pharmacist etc, as i thought the letter was self explanatory.

But the claim was rejected on the basis, "i didnt seek medical advise before cancelling holdiay" Ive since responded in further detail, expanding on the time scales, advising of the discussions and processes i went through.

Your post is a little confusing. What seems clear is that shortly before your holiday your family became medically unfit for flying; you cancelled; and your travel insurance has bizarrely declined your claim. So you should follow their formal complaints process and if necessary escalate to the Ombudsman service. I suggest that you see a GP as soon as possible and try to get a letter from your GP confirming that you should not have travelled on the date of your departure.

You confuse readers by complaining about TUI. I think that you are unhappy because someone mentioned that usually there are options to defer holidays (without checking your particular situation), but when sought specific details you were told that the only option was cancellation. Presumably this is because the illness was just before the departure date: options are available a few months before the departure that are not available at the last minute. It looks as if TUI have done nothing wrong, and you should concentrate on the insurance.

When we rang the GP and spoke it through with them, the GP refused to see us, stating these things are dealt with at walk in services at the pharmacy. They are qualified to diagnose chicken pox and confirm whether we are able to fly or not.

That is a recent NHS arrangement which the insurance company may not be aware of or have not accepted.

You can lodge a complaint explaining  why you consulted a pharmacist. 

If the insuranc ecompany still refuse your claim you can take it to Financial Ombudsman.