Smart meter issues

debitcardmayhem

Have you read the individual meters and compared them to what the supplier says on your bill?

Catplan

debitcardmayhem said:

Have you read the individual meters and compared them to what the supplier says on your bill?

Indeed they basically said I’d made a mistake so I sent photos.

Catplan

update latest - they have validated my readings…. I think this means they believe the photos I sent.

I’ve went through the process of pressing buttons telling the, how far my gas meter is from the electric meter again for the third time, to be told I can expect a call from the smart meter resolutions team in 3 -7 days. Not holding out any hope as previously been told the same. I fully expect to go through this in June as well.

On the plus side they are getting quicker at picking up the phone,

BossBob

It it is probably someone not knowing how to do their job. Smart meter that had been being read by previous suppliers stopped being ‘Smart’ when moved to Shell. After about a year of monthly readings, complaining to Shell and Ofgem, I moved to Octopus. Smart meter now being read by Octopus and data recorded at 30 minute intervals. IHD now also updated with correct price and rather than it updating once a minute, it updates every 10 seconds.

Larac

Catplan said:

Larac said:

I have a Smart Meter installed by SSE (in July last year) and the account was taken over by OVO in Jan this year.  The 'Smart' part is very intermittent in sending readings.  All I do is taking a reading each week,which I enter on an Excel and then check the OVO app to see if readings are being sent.  If none are being sent -the App will request you send a reading which keeps the account up to date. It is only in the last month that the Smart Meter has consistently sent readings.  I suspect this is a 'network' issue so would recommend keeping a manual record.

What app are you using? I’ve had nothing appear in the app since 5th December 22, for usage, I’m getting informed of bills and payment dates. Still on the my SSE entry services app.

I use the OVO web site to log into https://www.ovoenergy.com which shows usage.  

[Deleted User]

BossBob said:

It it is probably someone not knowing how to do their job. Smart meter that had been being read by previous suppliers stopped being ‘Smart’ when moved to Shell. After about a year of monthly readings, complaining to Shell and Ofgem, I moved to Octopus. Smart meter now being read by Octopus and data recorded at 30 minute intervals. IHD now also updated with correct price and rather than it updating once a minute, it updates every 10 seconds.

Smart meters do not stop being smart. Provided that a supplier has access to a working Adapter ( the secure piece of software that is used to access the DCC network), then it will have access to your comms hub and meters. Octopus uses a third-party Adapter service provided by TMA.