vodafone broadband moving abroad early termination fee

rexmedorum

I'm being told in the chat that I would be charged early termination fee from my vodafone broadband contract, for moving abroad.
I explicitly asked this before I signed up and was told that if they couldn't offer a service where I went there would be no fee. However now they're saying that doesn't apply if you move abroad.
Has anybody managed to get them to waive the fee?

jon81uk

It's not Vodafone's issue that you are moving abroad and need to exit the contract early.

You'll need to pay.

Neil_Jones

rexmedorum said:

I'm being told in the chat that I would be charged early termination fee from my vodafone broadband contract, for moving abroad.
I explicitly asked this before I signed up and was told that if they couldn't offer a service where I went there would be no fee. However now they're saying that doesn't apply if you move abroad.
Has anybody managed to get them to waive the fee?

That's what you agreed to.  You'll probably find the "couldn't offer a service" thing of which you mention only applies to UK addresses.  If the easy get out option was to move to France, everybody would do it.

rexmedorum

Neil_Jones said:

rexmedorum said:

I'm being told in the chat that I would be charged early termination fee from my vodafone broadband contract, for moving abroad.
I explicitly asked this before I signed up and was told that if they couldn't offer a service where I went there would be no fee. However now they're saying that doesn't apply if you move abroad.
Has anybody managed to get them to waive the fee?

That's what you agreed to.  You'll probably find the "couldn't offer a service" thing of which you mention only applies to UK addresses.  If the easy get out option was to move to France, everybody would do it.

I explicitly asked in the chat and was told it wouldn't apply if I moved abroad, although of course I forgot to make a screenshot of that

Neil_Jones

rexmedorum said:

Neil_Jones said:

rexmedorum said:

I'm being told in the chat that I would be charged early termination fee from my vodafone broadband contract, for moving abroad.
I explicitly asked this before I signed up and was told that if they couldn't offer a service where I went there would be no fee. However now they're saying that doesn't apply if you move abroad.
Has anybody managed to get them to waive the fee?

That's what you agreed to.  You'll probably find the "couldn't offer a service" thing of which you mention only applies to UK addresses.  If the easy get out option was to move to France, everybody would do it.

I explicitly asked in the chat and was told it wouldn't apply if I moved abroad, although of course I forgot to make a screenshot of that

Yes I think its granted that online chat isn't exactly the most reliable source of a company's procedures in various situations, but I think it also should go without saying that if you move out of the UK, they won't be able to supply your new address in Spain or wherever you're moving to, so...  Don't be surprised you're being hit for exit fees.