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Buying On The Internet

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  • soolin
    soolin Posts: 74,129 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    user1977 said:
    M1keWood said:

    It wasn't obvious to me or my wife that On Top Up were not acting on behalf of Lebara and with their agreement.
    How did you get in touch with them in the first place?
    On my iPad if I do a google search for top up Lebara I get a sponsored ad for On Top Up at the top of the page before Lebara. It does clearly show as an ad and also that it is sponsored , it also clearly uses the name ontopup when talking about topping up for Lebara. 

    I suspect this is another of those threads where a user decides to click on a paid for ad rather than go direct to the actual site. 

    I get this on the first page as well once I click on the ontopup link

    On Top Up is committed to bringing you the fastest and easiest method for topping up your Lebara mobile phone credit.

    If you need help with an aspect of our service, you can view our help and support pages.

    Learn how On Top Up works, view answers to most frequently asked questions, or contact us.



    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Manxman_in_exile
    Manxman_in_exile Posts: 8,380 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    M1keWood said:
    born_again
    Do you have some sort of affiliation with On Top Up?  Your post seems very supportive of them and their practices.
    It wasn't obvious to me or my wife that On Top Up were not acting on behalf of Lebara and with their agreement.  There are lots of agencies that act on behalf of other companies and this is what we thought at the time.
    However thank you for the information that there is no 14 day cooling off on mobile top up. That's all I needed to know.
    Does the bit I've highlighted in bold add anything to your post?
  • born_again
    born_again Posts: 20,425 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    M1keWood said:
    born_again
    Do you have some sort of affiliation with On Top Up?  Your post seems very supportive of them and their practices.
    It wasn't obvious to me or my wife that On Top Up were not acting on behalf of Lebara and with their agreement.  There are lots of agencies that act on behalf of other companies and this is what we thought at the time.
    However thank you for the information that there is no 14 day cooling off on mobile top up. That's all I needed to know.
    One job is more than enough for me & it is not in this area. 👌But I do hear this type of complaint on a regular basis. Sadly they are doing mothing wrong.
    If you scroll down their front page it shows lots of mobile top up companies.

    As you have found out. AD & Sponsored hits when searching are to be avoided...

    This is how people end up paying for services they can get for free, such as taxing car, driving licences... 
    Life in the slow lane
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