Pre-pay meter blank screen....

Gerry1

There's lots of useful info in the Octopus app about the migration from Bulb.

DaleW1982

Gerry1 said:

There's lots of useful info in the Octopus app about the migration from Bulb.

Gonna take a look, thanks Gerry1.

[Deleted User]

SAC2334 said:

[Deleted User] said:

Hi - don't panic, you're not the first person to have got yourself into this situation and you won't be the last. The impression I get from your post is that you're not a hardened criminal looking to get away with as much as you can. It sounds to me more like you've made an error of judgement in not progressing this sooner and that error has caught up with you.

The likely outcome is that you'll end up with a working prepayment meter so you'll have to start paying going forward, and you'll get some kind of estimated bill to cover what you've used and not paid for. If you can't pay that bill then you will be able to agree a payment plan.

You can't really avoid the fact that there's an uncomfortable conversation to be had about this and questions to be answered about why (given all the news about energy costs that surely must have reminded you that you're not paying) you haven't taken steps to sort this out before. And what happened to the £66/£67 vouchers that prepayment meter customers were sent? And has there been some correspondence about this which you've either ignored or been fearful to read?

In my view, by far and away the best thing to do now is to take this on the chin and co-operate fully with the energy company. The first thing to do is just to tell them the truth, the whole truth and nothing but the truth. Then just take it one step at a time.

Good luck

He won t be getting an estimated bill for the back payment .The suppliers have nt lost any money themselves so they won t be bothered. They know they have been pathetically lax, as they all are , and its their fault that the meter was nt exchanged 4 years ago .
If they did try to back bill it would nt look good  that they were informed years ago and sat back doing nothing . The customer would escalate it  to the Ombudsman and the Suppliers would nt want to get involved in showing how bad they are and would scrap the back charge 
I ve found plenty of these toasted old prepay meters  over the years and got British Gas Revenue Protection involved  in them and they are not interested at all in obtaining estimated rebills and told me there is no fault to the occupier if he d reported it even if it was only once.
Failure to report it is against the Terms and Conditions but it does nt say keep reporting it many  times until the supplier does something about it  

Thanks for correcting me, good to know

imeach

Sure there was a thread on here recently that was similar and the supplier ended up paying the customer £50 or so, rather than the customer owing anything.

As @SAC2334 said, there are hundreds if not thousands of these blank meters around and the suppliers just don't seem interested 

DaleW1982

imeach said:

Sure there was a thread on here recently that was similar and the supplier ended up paying the customer £50 or so, rather than the customer owing anything.

As @SAC2334 said, there are hundreds if not thousands of these blank meters around and the suppliers just don't seem interested 

Why do I not seem surprised at the moment? Had a call back from revenue protection...Next Tuesday between 11am and 4pm is the appointment they have allocated. So that says to me, there must be a sense of urgency?!  Thanks for the comment. Some today have somewhat put my mind at rest.