Virgin Media has raised my contractual monthly bill from £26 to £33

supersinglerent

FreeBear said:

FreeBear said: Latest bill shows a £6.00 increase without any explanation, so another complaint hitting their desk.

Stiffly worded email elicited a response - Complaints team have agreed to keep the price at the original level until November. Will see if this actually happens..

Would you mind sharing your stiffly worded email to use as a template? Their 2nd response declined my complaint email.

FreeBear

supersinglerent said:

FreeBear said:

FreeBear said: Latest bill shows a £6.00 increase without any explanation, so another complaint hitting their desk.

Stiffly worded email elicited a response - Complaints team have agreed to keep the price at the original level until November. Will see if this actually happens..

Would you mind sharing your stiffly worded email to use as a template? Their 2nd response declined my complaint email.

Don't think my email would be appropriate as a template. I basically told them that to renege on a previous agreement (original email attached) was a poor showing on their part and amounted to breach of contract in my mind.