Premium increased twice before renewal after phone call!
Help! We have a leak in our kitchen ceiling. Not sure where it’s coming from. I called our insurance company to advise. It was just before renewal. We had already received an email stating insurance was up for renewal and new premium was going up from £500 to £750. Now after the phone call we have another email to say the premium will now be £1500! Before I even know if we can claim or not! So before we even start fixing the leak it will cost me £2000 (excess is £500)And actually maybe the leak is uninsurable! Help! What do we do? I have 14 days to cancel the renewal but will another company insure us if it’s on our record I asked for advice re a leak? I feel like the insurance company is acting in bad faith and completely ripping us off. We had never made a claim before and I was acting in good faith by asking for information on a possible claim. Please help!
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