Argos High Value Parcel

Ratita_Presumida

Friday: I ordered an iPad 9th Gen costing £480 from Argos & to be delivered the next day 

Saturday @ 1.20pm Text message
Driver 8 minutes away

Saturday @ 5.11pm Text message
Driver 5 minutes away

Sunday. I call Argos explaining that my parcel was never delivered. I was told if I call back tomorrow (Monday) they can at least tell me where my parcel was left or left with

Monday (I’m totally rattled at this stage)
Im now told an investigation will take till Friday for a decision.

Im absolutely fuming because Argos have taken money from my debit card. 

There’s no point in an investigation by Argos. A high value parcel requires a signature from the customer at their door. 

Making me wait till Friday for a decision isn’t acceptable 

powerful_Rogue

Ratita_Presumida said:

Friday: I ordered an iPad 9th Gen costing £480 from Argos & to be delivered the next day 

Saturday @ 1.20pm Text message
Driver 8 minutes away

Saturday @ 5.11pm Text message
Driver 5 minutes away

Sunday. I call Argos explaining that my parcel was never delivered. I was told if I call back tomorrow (Monday) they can at least tell me where my parcel was left or left with

Monday (I’m totally rattled at this stage)
Im now told an investigation will take till Friday for a decision.

Im absolutely fuming because Argos have taken money from my debit card. 

There’s no point in an investigation by Argos. A high value parcel requires a signature from the customer at their door. 

Making me wait till Friday for a decision isn’t acceptable 

So they should have just refunded you straight away on Sunday when you phoned up? Of course they need to investigate. I can't remember the last time a signature was taken, must be about 3 years ago now.

Considering it's a bank holiday week, 3 days to investigate isn't that long.

MorningcoffeeIV

Ratita_Presumida said:

There’s no point in an investigation by Argos. 

If a £500 iPad has gone missing, then there's every point in an investigation.

the_lunatic_is_in_my_head

Hello OP

You can give Argos another timeframe for delivery that is appropriate in the circumstances and if they still fail to deliver you may treat the contract at an end and they must refund in full without undue delay. 

Their investigation isn't really anything to do with you but of course if you gave them 7 days to deliver that gives them time to investigate. 

One thing that is unclear from your post is whether the tracking updated to delivered or not? 

powerful_Rogue

the_lunatic_is_in_my_head said:

Hello OP

You can give Argos another timeframe for delivery that is appropriate in the circumstances and if they still fail to deliver you may treat the contract at an end and they must refund in full without undue delay. 

Their investigation isn't really anything to do with you but of course if you gave them 7 days to deliver that gives them time to investigate. 

One thing that is unclear from your post is whether the tracking updated to delivered or not? 

Why do you need to over complicate matters such as this? The OP's best bet is to wait 2 days, find out what Argos have to say and then come back for advice if needed. They might call on Friday and say 'Really sorry, the item got lost, we'll send a new one out straight away or refund you if you like'