Argos High Value Parcel

Ratita_Presumida

Friday: I ordered an iPad 9th Gen costing £480 from Argos & to be delivered the next day 

Saturday @ 1.20pm Text message
Driver 8 minutes away

Saturday @ 5.11pm Text message
Driver 5 minutes away

Sunday. I call Argos explaining that my parcel was never delivered. I was told if I call back tomorrow (Monday) they can at least tell me where my parcel was left or left with

Monday (I’m totally rattled at this stage)
Im now told an investigation will take till Friday for a decision.

Im absolutely fuming because Argos have taken money from my debit card. 

There’s no point in an investigation by Argos. A high value parcel requires a signature from the customer at their door. 

Making me wait till Friday for a decision isn’t acceptable 

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MorningcoffeeIV

Ratita_Presumida said:

There’s no point in an investigation by Argos. 

If a £500 iPad has gone missing, then there's every point in an investigation.

the_lunatic_is_in_my_head

Hello OP

You can give Argos another timeframe for delivery that is appropriate in the circumstances and if they still fail to deliver you may treat the contract at an end and they must refund in full without undue delay. 

Their investigation isn't really anything to do with you but of course if you gave them 7 days to deliver that gives them time to investigate. 

One thing that is unclear from your post is whether the tracking updated to delivered or not? 

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