B and Q sold me nearly 5 year out of date sealant

divemaster123

I bought 2 sealants reduced online for £10 . On arrival at home, I realized that the sealants were out of date. I rang B and Q and was told to return the sealants. I explained it cost me about £ 5 in fuel in the first place to collect them. So to take it back I basically get the £10 back and spend £10 in fuel.It appears this is not just me who has been duped. Customer service basically told me to take it back or there was nothing they can do.  

TELLIT01

I'm guessing it's only a Best Before date on the tubes rather than Use By. 

macman

They are not responsible for your travel costs for visiting the store, be it one mile or one hundred miles away.

km1500

Agreed, but maybe they are wrong insisting that an online purchase must be returned to a store rather than by post.

the_lunatic_is_in_my_head

Hello OP

I assume this was click and collect by mention of online followed by noticing when you got home?

The trader is responsible for the reasonable cost of return from the place the consumer took physical possession of the goods.

So if you collected in store then I don’t see they are obligated to cover the travel sadly.

Have a look on the CEO email website and use that contact for a higher level of customer service.

B&Q do reply (or at least did a year or so ago) and might agree to simply refund or perhaps offer a voucher as a suitable compromise but if they do insist on a return to store then that is their right if you picked up the goods in store.

sheramber

km1500 said:

Agreed, but maybe they are wrong insisting that an online purchase must be returned to a store rather than by post.

Are you the original poster?    If not, how do you know is was an online purchase, especially when the OP mentions returning home.

user1977

sheramber said:

km1500 said:

Agreed, but maybe they are wrong insisting that an online purchase must be returned to a store rather than by post.

Are you the original poster?    If not, how do you know is was an online purchase

The first sentence suggests so?

littleboo

"I explained it cost me about £ 5 in fuel in the first place to collect them"
It sounds like click and collect

km1500

sheramber said:

km1500 said:

Agreed, but maybe they are wrong insisting that an online purchase must be returned to a store rather than by post.

Are you the original poster?    If not, how do you know is was an online purchase, especially when the OP mentions returning home.

Because the OP said "I bought 2 sealants reduced online for £10"

the_lunatic_is_in_my_head

divemaster123 said:

I bought 2 sealants reduced online for £10 . On arrival at home, I realized that the sealants were out of date. I rang B and Q and was told to return the sealants. I explained it cost me about £ 5 in fuel in the first place to collect them. So to take it back I basically get the £10 back and spend £10 in fuel.It appears this is not just me who has been duped. Customer service basically told me to take it back or there was nothing they can do.  

@km1500 @user1977 Bits in bold suggest click and collect  

Although a distance sale, if OP paid online, gives OP the right to cancel they'd have to pay the return costs (if B&Q told them so which I assume they do). 

For rejecting the goods because they do not conform to the contract distance sale or otherwise isn't affected by:

https://www.legislation.gov.uk/ukpga/2015/15/section/20/enacted

(8) Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them.

divemaster123

Update on my post.
B and Q got back to me and gave me a full refund and a £25 gift voucher stating it was wrong in the first place selling out-of-date stock. Faith was restored in B and Q.
As for the person saying it maybe does not matter about the expiry date.I tried to use it and I cut them open to find a solid block. Will use it as door stops ))).