Shell Energy not charging for Gas

bagand96

You can check who your has supplier is here: Find My Supplier  Check that it is Shell.

You should be able to work out how much gas you've used based your final meter reading with Pure Planet and today's reading.  You'll have to then estimate what the readings would have been at the various rate changes to see what the actual bill would be.  If you have a smart meter that's connecting with the DCC then you may be able to recover some historic readings.

Then it's up to you whether you fess up or not.  I imagine someone will realise eventually.  Switching is unlikely to help you get away with it as someone said above.

macman

You've not submitted a gas meter read since 2021 then?
Calculating the bill is perfectly simple. The supplier will (eventually) have the opening and closing reads and will pro-rata the usage to calculate the no. of units used at each price increment across the billing period.

GunJack

debitcardmayhem said:

GunJack said:

I'm just coming off a situation with shell - leccy been with them since green went under, and finally got my gas transferred from EDF in September (after zog went under and sole to EDF). Shell managed to bill once correctly for gas but it then took until April to get them to bill again and then they got it wrong!! You have to keep pestering them and raise a complaint to get anywhere. I've told them to keep the complaint open to see if they can get tomorrow's bill correct. If they do, think I'm off to octopus....

Looking for tentacles or … Hiya Gunny hope you’re well.🍺

Ey up dcm me old mucker Hanging in there, how about your good self??