Statutory Rights when returning garden furniture when it will not fit together

PeterE200

Can you return a patio set once you have started trying to assemble but find it is impossible to complete. My son tried to return a product to The Range in Andover but they refused to accept it saying it was not faulty. What are his rights? Many thanks.

eskbanker

PeterE200 said:

Can you return a patio set once you have started trying to assemble but find it is impossible to complete. My son tried to return a product to The Range in Andover but they refused to accept it saying it was not faulty. What are his rights? Many thanks.

Was it bought in-store or remotely, such as online?

PeterE200

Hi - It was brought in store today. 

lisyloo

It’s not clear how big it is, but I’d be taking the parts that don’t fit together back to the store and showing them.

how did he try to return it and why didn’t they agree?

if they say it fits together then they need to demonstrate it in store

eskbanker

PeterE200 said:

Hi - It was brought in store today. 

This entails fewer statutory rights than a distance purchase, but if it's demonstrably faulty then he's entitled to reject the goods:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met/enacted

Grumpy_chap

PeterE200 said:

Can you return a patio set once you have started trying to assemble but find it is impossible to complete. My son tried to return a product to The Range in Andover but they refused to accept it saying it was not faulty. What are his rights? Many thanks.

A few years back, I purchased a duo seat from Robert Dyas and it was impossible to fit together. 
I'd reached the point where it would not come apart either, so I took all the partly assembled chair set to the local branch and attempted to reject on the basic of faulty.
The store quibbled initially and said they were all like that. 

So I laid the parts out in the store, showed how I had followed the instructions to that point and the next steps required "A" joining to "B" and the point that should join was around 1.5" apart and was not within the capabilities of a normal person to push them to connect.  I asked how this was meant to connect, and if it did not connect, then the item was obviously faulty as it cannot be assembled as set out in the manual.
The store advisor then called over "X" who had put several of these together.  "X" said he knew exactly what to do. 
"X" called his rather overweight colleague "Y".
"X" held the parts, while "Y" then sat on the assembly in a specific point and "X" gave the whole lot a whack with a hammer.
"A" immediately connected with "B" and slotted into place.  The rest of the chair was then dead simple to put together as per the instructions.
"X" just said "you just need to know the knack and it is quick and simple"

It may be worth taking the part-assembled furniture to the store and asking how then how, if it is not faulty, the next step of the instructions can be followed.  You may get the assistance you need.

Nearlyold

PeterE200 said:

Hi - It was brought in store today. 

Were there any assembled ones on display in the store?

robatwork

Grumpy_chap said:

PeterE200 said:

Can you return a patio set once you have started trying to assemble but find it is impossible to complete. My son tried to return a product to The Range in Andover but they refused to accept it saying it was not faulty. What are his rights? Many thanks.

A few years back, I purchased a duo seat from Robert Dyas and it was impossible to fit together. 
I'd reached the point where it would not come apart either, so I took all the partly assembled chair set to the local branch and attempted to reject on the basic of faulty.
The store quibbled initially and said they were all like that. 

So I laid the parts out in the store, showed how I had followed the instructions to that point and the next steps required "A" joining to "B" and the point that should join was around 1.5" apart and was not within the capabilities of a normal person to push them to connect.  I asked how this was meant to connect, and if it did not connect, then the item was obviously faulty as it cannot be assembled as set out in the manual.
The store advisor then called over "X" who had put several of these together.  "X" said he knew exactly what to do. 
"X" called his rather overweight colleague "Y".
"X" held the parts, while "Y" then sat on the assembly in a specific point and "X" gave the whole lot a whack with a hammer.
"A" immediately connected with "B" and slotted into place.  The rest of the chair was then dead simple to put together as per the instructions.
"X" just said "you just need to know the knack and it is quick and simple"

Better plot than Twilight.

Boffinman

Sounds like a heavy duty chair........