Sending file to company through 'Resolver' complaints service - a bit of help needed please

tightauldgit

Evaboo100 said:

Hello. This is why I went to Resolver. I've not used them before.

I have tried to make a complaint to my bank who is also my mortgage lender. They refuse to log a complaint relating to my account, but will only log a 'general concern' and said I would not be contacted by the bank in future.

After many asks, and many turn downs, the agent on the phone went and asked a supervisor, returned and repeated they will only log a concern. I waited while they did so, and then I was given a case reference number.
I asked if that was the banks' last response on the matter, and they said yes, and that my only option now is to go to the Financial Ombudsman.

I was surprised the agent jumped straight to mentioning the FA, as I didn't even raise its name.

Looking online, the FA need a physical final response from the bank before they will consider anything.

This is why I opened the Resolver case recently, hoping the bank may respond and give me a physical final response by email or letter.

Any ideas what to do next then please? I'm pretty stuck with going forward.

What is your actual complaint? 

If the bank are telling you that you can't make a complaint it suggests it's something .. erm... Non-regular?