TUI Final payment extension

jdean23

Hi all, just wondering if anyone has been in a similar situation as me? 

My final balance is due next week but I’m a little short. I’ve had an upexpected cost come up in the past week and that took priority. I get paid at the end of next week and will be able to make final payment then. 

I called TUI today and asked if I could pay off the amount I have and then the final amount on my payday. 

They said they couldn’t do that, but they could extend my final payment date by 2 weeks. Giving me more than enough time to settle my balance. 

Sounds great, but my only concern was that I wouldn’t get an email confirming this conversation. They said when I get the text and email on current final date, to ignore this as they have put a note on my account that a 2 week extension has been applied. 

I called back a few hours later and spoke with someone else. I asked if they could tell me what the note on my account said and they confirmed that I have an extension and the new final payment date. 

Maybe I’m just being a bit paranoid but I don’t want TUI to cancel my holiday because I went past the original settlement date. 

I’m wondering if anyone’s been in a similar situation as I can’t find anything on the TUI site saying about final date extensions. 

Thank you in advance. 

SiliconChip

jdean23 said:

Maybe I’m just being a bit paranoid but I don’t want TUI to cancel my holiday because I went past the original settlement date. 

Well, you only really have two options: rely on what they've now told you twice as being true and pay during the extension period, or find a way of getting the money before the original payment date. If you're unable to do the second then you have to hope that the first works out.

youth_leader

I understand your anxiety as it isn't in writing, I hope it works out for you.  I remember being phoned at work because I'd missed a credit card payment, and had to pay £70 over the phone.  When my statement came I had incurred a 'late payment charge' - they'd only taken £7.  

NoodleDoodleMan

Would a credit card payment not settle this ?

Ganga

Or pay 2 minutes before the store closes by cheque! by the time the store banks it and it clears your money MIGHT be in the bank to pay it.

PollyEsther

It does seem perverse that they wouldn't give you until your next payday to settle it but are willing to extend your final payment by 2 weeks which from what you have told us appears to be later than your payday.

I hope it works out for you and that you have a great holiday.

 

NoodleDoodleMan

Ganga said:

Or pay 2 minutes before the store closes by cheque! by the time the store banks it and it clears your money MIGHT be in the bank to pay.

Do TUI accept personal cheques - I don't think so ?

retiringtoosoon

Boggles the mind that people are living hand to mouth and booking holidays where unexpected bills put them in this position

NoodleDoodleMan

Best not be judgemental without knowing the circumstances.

NoodleDoodleMan

Hopefully the OP will come back and tell us if there's been a happy ending and the holiday is going ahead.

Ifonlytheyknewme

jdean23 said:

Hi all, just wondering if anyone has been in a similar situation as me? 

My final balance is due next week but I’m a little short. I’ve had an upexpected cost come up in the past week and that took priority. I get paid at the end of next week and will be able to make final payment then. 

I called TUI today and asked if I could pay off the amount I have and then the final amount on my payday. 

They said they couldn’t do that, but they could extend my final payment date by 2 weeks. Giving me more than enough time to settle my balance. 

Sounds great, but my only concern was that I wouldn’t get an email confirming this conversation. They said when I get the text and email on current final date, to ignore this as they have put a note on my account that a 2 week extension has been applied. 

I called back a few hours later and spoke with someone else. I asked if they could tell me what the note on my account said and they confirmed that I have an extension and the new final payment date. 

Maybe I’m just being a bit paranoid but I don’t want TUI to cancel my holiday because I went past the original settlement date. 

I’m wondering if anyone’s been in a similar situation as I can’t find anything on the TUI site saying about final date extensions. 

Thank you in advance. 

I had the same experience, I had my purse stolen so had to cancel my cards, whilst waiting for the new ones, my holiday payment was due, after a quick phone call to discuss options, they advised me that they could extend the payment date by up to 14 days, I had no confirmation of this conversation, and the date on the 'manage my booking' page stayed the same, however when I rang to pay the balance a few days later, they confirmed the new extended date was correct and thanked me for paying early.