HELP TO SAVE QUERY

CGG_3

I have a Direct Debit set at the beginning of each month to pay £50 into my Help to Save account.  The account was opened in September 2022.
I have just received an email - which also appears in the Messages section of my .gov account.
It says a payment made on 2 May 2023 has been returned to my Bank because I tried to pay in more than £50 this month. 
But the Direct Debit each month is the only payment I made.  I never make a manual payment to the H2S account and having checked my Bank Account on line, there is no extra payment showing.
Has this happened to others?  Or is it a glitch in the .gov system?
Thanks

here_for_advise

Exactly the same thing here,maybe just a glitch

peteuk

Is the HTS run by a bank?  If so contact them.  My wife had the same with a Help to Buy but shed doubled paid so the bank returned them.

CGG_3

No, it's a Government saving scheme aimed at low/no earners on certain benefits.

NedS

Irrespective of what happened / may have happened, I would now check your H2S account on HMRC's website to confirm whether a £50 deposit has gone in for this month or not, and if not make a manual payment to ensure you do not miss out on this months £50 saving. The good thing about having the DD at the start of the month is you have time to manually fix things if there is ever an issue with the payment, and not lose out as a result.