Faulty carpet? Fitted 18 months ago.

GDB2222

The manufacturer seems to be Balta, but I can't find even a spec for Gala on their website.  I'd have thought that this level of fading in such a short time is unsatisfactory on what is meant to be a hard wearing carpet. Does that really require proving in some way?

Grumpy_chap

the_lunatic_is_in_my_head said:

For refitting I think you could claim this as damages at the same ratio as the refund reduction but if you can persuade them to refund before having to go via small claims hopefully you could come to at least a 50/50 on refitting. 

With regard to the refitting, there was a recent thread where someone posted that the refitting / installation is covered if a faulty fitted item requires premature exchange:
https://forums.moneysavingexpert.com/discussion/comment/80010531#Comment_80010531
I point out that, in the other thread, it was suggested that as well as the refitting of the carpet, the moving of furniture to allow the refitting of the carpet is also down to the supplier.  I did not agree that was necessarily the case.

The OP may also find this following thread about a faded carpet a useful read:
https://forums.moneysavingexpert.com/discussion/6352607/faded-faulty-carpet/p1
In that case, the carpet was half way through the life-expectancy of the carpet of that quality.

FWIW - the way the OP's carpet had changed seems extreme to me, especially how marked the change was at the door mat.  I don't think that is correct for any carpet after only 18 months.  I am not an expert on carpets.  I cannot add anything more than others about what to do next - sorry

TELLIT01

GDB2222 said:

the_lunatic_is_in_my_head said:

Best bet is to ask the shop and see what they say.

Does the carpet have a warranty? 

I have asked the shop. They have reported it to the manufacturers, but they are not taking responsibility themselves, which I find disappointing. 

I'm not aware of a warranty.

Why would the shop take any responsibility before getting comment from the manufacturer.  If the manufacturer accepts liability it is for the manufacturer to resolve.  The shop may never have experienced fading problems with this carpet type in the past, so would have no reason to warn against its use.  Wait to see what happens once the manufacturer responds.

the_lunatic_is_in_my_head

Grumpy_chap said:

the_lunatic_is_in_my_head said:

For refitting I think you could claim this as damages at the same ratio as the refund reduction but if you can persuade them to refund before having to go via small claims hopefully you could come to at least a 50/50 on refitting. 

With regard to the refitting, there was a recent thread where someone posted that the refitting / installation is covered if a faulty fitted item requires premature exchange:
https://forums.moneysavingexpert.com/discussion/comment/80010531#Comment_80010531
I point out that, in the other thread, it was suggested that as well as the refitting of the carpet, the moving of furniture to allow the refitting of the carpet is also down to the supplier.  I did not agree that was necessarily the case.

With replacing the carpet then the shop would be required to cover the full cost of doing so (I agree about moving furniture not being covered, perhaps unless you were physically unable to and had no one to assist you in any way).

Should the shop refuse to replace and OP had to claim a refund the trader should collect or pay for the return of the goods but IIRC there's no mention of things like this where removal is required when rejecting or refitting is required and I think it falls under damages.