Should I accept this gesture of goodwill?

Mlruirod

My energy company failed to ssen an engineer to two appointments over the winter. My meters were not sending information to the company or my home display so I couldn't check how much energy I was using and therefore the cost. This went from the end of December till March. I contacted them many time and expressed my worries and how much distress this were causing us as we were worried about the expenses. They booked me for an ingeneer to come in and check the meters twice but the engineer failed to attend both appointments. They only managed to sort the issue after I told them I will raise my complaint to Ombudsman. Then they managed to fix it without having to send an engineer (they did it online). This made me.feel.very frustrated as this could have easily be done when I first raised the problem.l but instead I had to spend a full winter controlling when to turn the heater on (and being cold quite often) as I was worried about the bills.

They have offered me now £30 for each missed appointments ( which were paid in February and March after the missed appointments) and £100 goodwill. This is Facilitated Complaint Resolution. This is an opportunity for both parties to reduce the Ombudsman process and agree a complaint resolution. 

Is £100 enough or should I expect more for this issue that lasted so long and they failed to sort it assoon as it was raised? The costumer service was also shocking.

MorningcoffeeIV

Sounds a good result.

Enjoy your winnings!

robber2

its a yes from me

DullGreyGuy

Being realistic, is there a reason why you couldnt check the meters themselves to see your usage? Clearly apps and in home displays are convenient but with millions not on smart meters yet many others only have the option of checking the meter.

Personally would be biting their hand off on it as it does sound a bit more of a molehill  

dunstonh

My meters were not sending information to the company or my home display so I couldn't check how much energy I was using and therefore the cost.

Your meter would still have the readings like they always used to.   The IHD is just a bit of fluff to try and make the data easier to read.

.l but instead I had to spend a full winter controlling when to turn the heater on (and being cold quite often) as I was worried about the bills.

They didn't force you to do that.  It was a choice by you as you decided not to supply readings.

They have offered me now £30 for each missed appointments ( which were paid in February and March after the missed appointments) and £100 goodwill. 

That is a result. £30 for missed is the norm and £100 for inconvenience is a good result.  You are not financially worse off because of the events.   So, its a good outcome overall.

MalMonroe

And also a yes from me. £160 altogether? 

I don't think you'll get much more. Compensation from most companies isn't that high anyway and I think that's a decent goodwill sum. You can take the money and put the incident behind you and move on. Maybe switch companies when the time is right, depending on when your contract ends and if you feel you'd be better off with another supplier, of course. 

Just my opinion but hope it helps. 

Vectis

Yes, of course you should accept it, why wouldn't you?

You've suffered no financial loss or hardship, so you're not actually 'due' anything in the form of compensation.

Whether you've got a smart meter or a conventional one, you've always had the ability to check how much energy you're using. That's what those numbers on the front of the meter are telling you.

Take the money and be thankful for it.