Virgin Atlantic Credit Card / Mastercard authentication problem

Sartois2020

Hi everyone,

For the last couple of weeks I've been unable to make any online payments with my Virgin Atlantic credit card (a Mastercard) because it fails at the authentication phase - it doesn't get to the stage of asking me to verify a purchase in the app (the default) or try to send a text, etc. It just says there's an issue and points me to the card issuer. The problem (there) is that as far as Virgin are concerned, there's been no attempted purchase and nothing has registered on their systems, so they can't help. I've tried ringing Mastercard to see if they can help out, but it just forwards me to Virgin, so I'm back at square one.

For reference, it was fine until a few weeks ago, I'm no-where near my credit limit, and purchases in shops are fine - it's just this authentication issue with online purchases. I've re-installed the app (just in case that somehow made a difference) and Virgin have done a reset at their end, but it's made no difference. Has anyone else had similar issues or found a solution? Any help would be much appreciated.

Thanks.

WillPS

Check your billing address matches exactly the one Virgin Money have on record for you.

I had this recently with a Barclaycard, it's because Barclays insist on formatting my single digit house number with a leading zero. As soon as I added that zero when I used the card the problem went away.