Default date change

yoshiyella

Good afternoon all,

 Following a complaint a default date was changed from 22/7/22 to 9/3/19.

 About a month later all CRAs updated to reflect this.

A few months later the original debt was sold.

 This loan with the original company showed as fully settled and a new loan appeared with the new company.

 The new company has put a default date of 22/7/22 and not the 9/3/19.

The new company instructed a 3rd party to collect payments.

 There are no contact details for this new company. I’ve called the 3rd party and wrote frankly I get the feeling they don’t know what they are doing and was told it would be logged.

i called the original loan company who have logged a complaint but said complaint can take 8 weeks to be resolved as it’s only the complaints department that would be able to action anything.

 Anyone have any other avenues or advice?

 As usual many thanks

sourcrates

Submitting your complaint in writing would have been preferable, however wait and see what the outcome is, you can always escalate the matter to the FOS if its not resolved to your satisfaction.