Incorrectly installed washing machine.

f1millerman

Hi All
My partner has just paid Hughes to install a new Bosch washing machine.  Upon first use when it came to the spin cycle it would wouldn't spin properly and vibrated violently and the clothes were drenched when it finally finished. Hughes had removed the transit bolts but left the sleeves in , how does she stand regarding asking for a new machine, as if it goes wrong under warranty a Bosch engineer may well say, sorry your fault,  sleeves were left in, any help would be gratefully received. 

Aylesbury_Duck

f1millerman said:

Hi All
My partner has just paid Hughes to install a new Bosch washing machine.  Upon first use when it came to the spin cycle it would wouldn't spin properly and vibrated violently and the clothes were drenched when it finally finished. Hughes had removed the transit bolts but left the sleeves in , how does she stand regarding asking for a new machine, as if it goes wrong under warranty a Bosch engineer may well say, sorry your fault,  sleeves were left in, any help would be gratefully received. 

Did you buy the machine from Hughes themselves?  If so, ask them to arrange Bosch to inspect it and see if the machine has been damaged.

HillStreetBlues

Won't have done the belt any good.

MalMonroe

Your partner paid Hughes to install the washer and they did it wrong. 

The machine hasn't gone wrong under warranty, it malfunctioned because it wasn't installed properly by Hughes, so they have caused the problem.

Now they need to put it right. No excuses, no problems.

Your partner needs to contact Hughes as soon as possible, preferably by phone - and tell them what happened, so that they can get on with fixing the mess their installation people have made.

DullGreyGuy

f1millerman said:

Hi All
My partner has just paid Hughes to install a new Bosch washing machine.  Upon first use when it came to the spin cycle it would wouldn't spin properly and vibrated violently and the clothes were drenched when it finally finished. Hughes had removed the transit bolts but left the sleeves in , how does she stand regarding asking for a new machine, as if it goes wrong under warranty a Bosch engineer may well say, sorry your fault,  sleeves were left in, any help would be gratefully received. 

They need to fix the issue of removing the sleeves but it would be up to you to prove that failing to do so before has caused any damage

Appliance_engineer

HillStreetBlues said:

Won't have done the belt any good.

It won't have had any affect on the belt as the belt, tub and pulley are all attached to each other.