WWYD? Enterprise Car Rental

SatsumaCod

Thanks. Well if they think they're going to steal money from me and that im just going to let it happen they've got another thing coming. We have an ill relative and all the stress of that at the minute too. I will be billing them for the additional stress as well as the return of the money. Who do they think they are?! 

So, if they steal the money from us, is the next step small claims court? Is that how this works or is it an ombudsman first? Does anyone know?

SatsumaCod

By the way, it's not a credit card, but a debit card and I think that means the card company don't have to give your money back.

Also, how dare Enterprise try to scam the debit card providers?!! Which is exactly what this is. If I get money back from the debit card provider, they're stealing from them too.

Aylesbury_Duck

SatsumaCod said:

Thanks. Well if they think they're going to steal money from me and that im just going to let it happen they've got another thing coming. We have an ill relative and all the stress of that at the minute too. I will be billing them for the additional stress as well as the return of the money. Who do they think they are?! 

So, if they steal the money from us, is the next step small claims court? Is that how this works or is it an ombudsman first? Does anyone know?

You can try, but you have no right to anything other than your actual loss.  

I suggest you calm down a bit and refrain from accusing them of theft, etc., because you could turn a very solid court claim (if it comes to it) into a more ambiguous outcome.  

Aylesbury_Duck

SatsumaCod said:

By the way, it's not a credit card, but a debit card and I think that means the card company don't have to give your money back.

Also, how dare Enterprise try to scam the debit card providers?!! Which is exactly what this is. If I get money back from the debit card provider, they're stealing from them too.

You have proof of that?  

Stick to facts, follow the advice given and I'm confident it'll turn out well for you.  Chuck a load of emotion and baseless accusations in and you might just end up with a less successful outcome.

born_again

SatsumaCod said:

Thank you all.

The question remains...would you cancel the card? What if they take the money for the "repair"? How would I get it back if they took it?

No, because it will still debit your account (Credit or Debit Card) As you have usage at the company.

In effect you would be looking at a chargeback. But in reality they will just contest it with the invoice they provided you with. So you will be redebited.

You could try 
https://www.ecrcs.com/

But do not know if this will cover UK companies anymore. Used to do.

eskbanker

born_again said:

You could try 
https://www.ecrcs.com/

But do not know if this will cover UK companies anymore. Used to do.

Looks like it won't apply for a hire within the UK for someone resident here:

The conciliation service can only help with disputes involving a ‘cross-border’ rental transaction occurring within the European Economic Area (EEA) or UK - you must be a resident of the EU or UK and the rental must have taken place in a different EU country.

born_again

That was my thought looking at it, But Op could contact them to confirm.

Manxman_in_exile

born_again said:

SatsumaCod said:

Thank you all.

The question remains...would you cancel the card? What if they take the money for the "repair"? How would I get it back if they took it?

No, because it will still debit your account (Credit or Debit Card) As you have usage at the company.

In effect you would be looking at a chargeback. But in reality they will just contest it with the invoice they provided you with. So you will be redebited.

You could try 
https://www.ecrcs.com/

But do not know if this will cover UK companies anymore. Used to do.

Sorry, but are you saying that if the hire company charge against his card and the OP tried to raise a chargeback, the bank would reverse or refuse any chargeback because the hire company can produce an invoice - even an invoice that the OP is challenging and could just have been made up for all the bank knows?

born_again

Manxman_in_exile said:

Sorry, but are you saying that if the hire company charge against his card and the OP tried to raise a chargeback, the bank would reverse or refuse any chargeback because the hire company can produce an invoice - even an invoice that the OP is challenging and could just have been made up for all the bank knows?

Yep. If they can provide the proof. Given that OP can not physically say for certain (photo or signed inspection sheet) this is odds on going to end up redebited.
Without proof from OP, bank would be within their rights to refuse a chargeback, as that is part of the chargeback rule. You can try it on, in the hope that hire co will not contest.
I can say that some hire co's do not contest, but that always ends up in the hands of debt collectors.

It will drop in Visa/Mastercards hands. Your bank does not make the decision on liability.

Manxman_in_exile

OK