Looking for best advice to Reject my Hybrid Car.

giby31

Hi, I will list my issues with my car and with the dealer below. 

I took ownership of my Evoque P300e from the Land Rover Cambridge Showroom on 20/08/2022 and had paid for the vehicle outright. While I enjoyed the initial journeys with the car, after a number of short trips, I initially had an issue that was reported to LR Assist on 07/12/2022, which temporarily resolved my EV to ICE issue. Furthermore, when attempting to schedule repairs or seek assistance with my car, I have encountered long wait times and unhelpful representatives. I had reported a number of faults with the car, to which I was given an initial date of 16/05/2023 to be looked at! I feel as though my concerns have not been taken seriously, and I am disappointed in the lack of attention given to resolving my issues.

The faults included:

1. The car switches from EV to ICE after a speed of 15mph.
2. The car won't stay on EV even if forced to EV mode.
3. Creak from the left-hand side passenger pillar.
4. Rear left passenger door does not open (open out to pull handle) when the child lock is active.

Unfortunately, the car stopped charging on 16/03/2023 and was reported by LR Assist. I brought my car in for repairs on 22nd March, and the experience was highly unsatisfactory. I was given a rental car, and since then, I have been kept waiting for a considerable amount of time without any communication or updates on the status of my car. Even to this day, I have no timeline as to when I would receive my car back. I had to make several phone calls to your facility to get any information on the progress of the repairs. This lack of communication was highly frustrating and caused a lot of inconvenience.

I am looking for the best course of action to reject the car and get the dealer to pay me back the price I paid for it as they do not when I can have the car back. 30 days have already passed since the car has been with the dealer. I have the recorded evidences of the events dated and have sent this information to the dealer on 24/04/2023. 

I hope I can get some advice as to what to do/how to reject the car in such a case. 

Thanks very much in advance. 
David

Grumpy_chap

Was it a brand new car or a used vehicle when purchased in August?

The "faults" 1 & 2 may not be faults.  I've not driven a Range Rover hybrid, but the Toyota hybrid will switch from EV above a certain speed or if it thinks you need extra power.  Even if in "EV" mode.

If you do reject the car now, then you would need to pay something for the beneficial use you have had from the vehicle and the miles you have covered.

With regard to the comment about the car stopped charging. Is it a plug-in hybrid, or "self-charging" hybrid (as seems to be the latest terminology)?

giby31 said:

Hi, I will list my issues with my car and with the dealer below. 

I took ownership of my Evoque P300e from the Land Rover Cambridge Showroom on 20/08/2022 and had paid for the vehicle outright. While I enjoyed the initial journeys with the car, after a number of short trips, I initially had an issue that was reported to LR Assist on 07/12/2022, which temporarily resolved my EV to ICE issue. Furthermore, when attempting to schedule repairs or seek assistance with my car, I have encountered long wait times and unhelpful representatives. I had reported a number of faults with the car, to which I was given an initial date of 16/05/2023 to be looked at! I feel as though my concerns have not been taken seriously, and I am disappointed in the lack of attention given to resolving my issues.

The faults included:

1. The car switches from EV to ICE after a speed of 15mph.
2. The car won't stay on EV even if forced to EV mode.
3. Creak from the left-hand side passenger pillar.
4. Rear left passenger door does not open (open out to pull handle) when the child lock is active.

Unfortunately, the car stopped charging on 16/03/2023 and was reported by LR Assist. I brought my car in for repairs on 22nd March, and the experience was highly unsatisfactory. I was given a rental car, and since then, I have been kept waiting for a considerable amount of time without any communication or updates on the status of my car. Even to this day, I have no timeline as to when I would receive my car back. I had to make several phone calls to your facility to get any information on the progress of the repairs. This lack of communication was highly frustrating and caused a lot of inconvenience.

I am looking for the best course of action to reject the car and get the dealer to pay me back the price I paid for it as they do not when I can have the car back. 30 days have already passed since the car has been with the dealer. I have the recorded evidences of the events dated and have sent this information to the dealer on 24/04/2023. 

I hope I can get some advice as to what to do/how to reject the car in such a case. 

Thanks very much in advance. 
David

GDB2222

You might want to raise this on the consumer rights forum.

giby31

Grumpy_chap said:

Was it a brand new car or a used vehicle when purchased in August?

The "faults" 1 & 2 may not be faults.  I've not driven a Range Rover hybrid, but the Toyota hybrid will switch from EV above a certain speed or if it thinks you need extra power.  Even if in "EV" mode.

If you do reject the car now, then you would need to pay something for the beneficial use you have had from the vehicle and the miles you have covered.

With regard to the comment about the car stopped charging. Is it a plug-in hybrid, or "self-charging" hybrid (as seems to be the latest terminology)?

giby31 said:

Hi, I will list my issues with my car and with the dealer below. 

I took ownership of my Evoque P300e from the Land Rover Cambridge Showroom on 20/08/2022 and had paid for the vehicle outright. While I enjoyed the initial journeys with the car, after a number of short trips, I initially had an issue that was reported to LR Assist on 07/12/2022, which temporarily resolved my EV to ICE issue. Furthermore, when attempting to schedule repairs or seek assistance with my car, I have encountered long wait times and unhelpful representatives. I had reported a number of faults with the car, to which I was given an initial date of 16/05/2023 to be looked at! I feel as though my concerns have not been taken seriously, and I am disappointed in the lack of attention given to resolving my issues.

The faults included:

1. The car switches from EV to ICE after a speed of 15mph.
2. The car won't stay on EV even if forced to EV mode.
3. Creak from the left-hand side passenger pillar.
4. Rear left passenger door does not open (open out to pull handle) when the child lock is active.

Unfortunately, the car stopped charging on 16/03/2023 and was reported by LR Assist. I brought my car in for repairs on 22nd March, and the experience was highly unsatisfactory. I was given a rental car, and since then, I have been kept waiting for a considerable amount of time without any communication or updates on the status of my car. Even to this day, I have no timeline as to when I would receive my car back. I had to make several phone calls to your facility to get any information on the progress of the repairs. This lack of communication was highly frustrating and caused a lot of inconvenience.

I am looking for the best course of action to reject the car and get the dealer to pay me back the price I paid for it as they do not when I can have the car back. 30 days have already passed since the car has been with the dealer. I have the recorded evidences of the events dated and have sent this information to the dealer on 24/04/2023. 

I hope I can get some advice as to what to do/how to reject the car in such a case. 

Thanks very much in advance. 
David

Hi,

The car was purchased brand new. 
It's a PHEV (Plugin Hybrid)- so the fault is it won't charge at all now

Fault 1&2 are faults as accepted on another forum. As long as there is range,  If you have an PHEV and keep the car in pure EV mode, it must be able to stay in EV, even if you floor it. 

So there's isn't a way to get the purchase price ? 

Emmia

You've had 8 months of use from the car, so you're unlikely to get the new, unused forecourt price back - there will be a deduction for the time you've had it.

daveyjp

It depends what resolution you want.  

Someone I know had an Evoque which kept cutting out.  She found out it was easier to get the dealer to accept rejection by taking a replacement vehicle rather than going for a refund.

The danger with that is you end up with another lemon!

Mr._Dan

I've experienced shoddy customer service from LR. Continue to write/phone them on a regular basis to request progress and note the names and times of all the people you talk to. Essential to keep evidence for a potential court claim if it is required. Though it has eased off, the car industry is still affected by shortages of electronics that go into their spare parts. I second daveyjp, now request a replacement vehicle of equivalent specification, age and mileage. If you get nowhere, request mediation, as that strengthens subsequent court claims. See Gov.uk for "Make a court claim for money".

giby31

daveyjp said:

It depends what resolution you want.  

Someone I know had an Evoque which kept cutting out.  She found out it was easier to get the dealer to accept rejection by taking a replacement vehicle rather than going for a refund.

The danger with that is you end up with another lemon!

Maybe not a bad idea. If I get a replacement, I could sell it off as new?. Long shot but still works. 

Thanks for the advice. 

Herzlos

Unless you can prevent them registering it first, which means you couldn't put it on the road, then you'll need to sell it as used.
But obviously you'd be selling it as used, 1 day old, full warranty and delivery miles.

[Deleted User]

There will be some awkward questions if you try to sell a delivery miles car privately. Don't expect dealer prices for it either, as private sales are not legally protected in the same way.

To help push the refund amount up you can claim for increased petrol consumption due to the EV mode being broken.