Evri Telephone Robot

William_Milverton

Evri sent me an unexpected invoice which I want to challenge.
If I simply don't pay it, they will close my account.
All REPLY links and all online searches lead to their main "Customer Service" telephone number.
The door-keeper on that number is an A.I. Robot voice.
.
First she asks for the tracking number of the parcel. I say the first few letters and then she repeats it back to me.
The problem is she cannot pronounce the letter; "C" and repeats it back as "EE".
It took some time to work that out, but we got past it.
.
Then she said the parcel was delivered, which I knew.
Then she asked me if I wanted to question the delivery, and I said 'yes.'
Then she said there was an "open file" on this matter, and terminated the call.
.
Yes, the open file is the unpaid invoice
and that is what I want to complain to Evri about.
And as far as I can see (having spent 2 hours on this), there is absolutely no way that I can do so.

SiliconChip

You could write to them:

EVRI Address

Capitol House

1 Capitol Blvd

Morley

Leeds

LS27 0WH

William_Milverton

Hi
Thanks for that.
I suppose the truth is that the PAPERLESS OFFICE revolution was an over-hyped fantasy from the start,
and it dies its inevitable death in 2023, beginning with Evri.

Aylesbury_Duck

William_Milverton said:

Hi
Thanks for that.
I suppose the truth is that the PAPERLESS OFFICE revolution was an over-hyped fantasy from the start,
and it dies its inevitable death in 2023, beginning with Evri.

Not at all, most processes work perfectly well without paper, but there are times when it helps to use a letter, especially if you want to take court action at some point.