Struggling to obtain a refund for online order - bank kicked out the claim - Help!

sheramber

From Klarna's website it appears you pay them and then they pass it to the retailer.

Have you asked Klarna of the refund was sent to them?

https://www.klarna.com/uk/business/merchant-support/when-will-the-customer-be-refunded-after-we-registered-a-return/

return?

Klarna will process refunds within 14 days after you register a return or cancel an order.

A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:

• Direct payment: the amount will be refunded to the account which was used at the time of the purchase.
• Invoice: if the customer has paid through the Klarna app or through klarna.com we will refund the amount once the invoice has been refunded.
• Part payment: the amount will be deducted from the customers total debt or we will contact the customer for bank details.